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- Tasks: Coordinate engineering visits and manage helpdesk operations for smooth service delivery.
- Company: Join ECG Facilities Services, a leader in M&E maintenance across the UK.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Why this job: Be a key player in ensuring client satisfaction and operational efficiency.
- Qualifications: Experience in coordinating teams and knowledge of CAFM systems preferred.
- Other info: We value diversity and are committed to equal opportunities for all.
The predicted salary is between 30000 - 40000 £ per year.
Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.
As an Engineering Coordinator, you will play a key role in ensuring the smooth and efficient coordination of in-house labour management and helpdesk operations. You will be responsible for liaising with clients, coordinating in-house engineering visits, and ensuring all tasks are completed in line with SLAs and KPIs.
Responsibilities
- Coordinate and schedule in-house engineering labour visits.
- Assist Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders.
- Checking and verifying engineers, report sheets and timecards on a daily basis.
- Manage and update CAFM (Computer-Aided Facilities Management) systems.
- Respond to client queries and provide excellent customer service.
- Ensure compliance with SLAs and KPIs.
- Accurately record and process data using Microsoft Word and Excel.
- Work efficiently in a fast-paced environment, prioritising tasks effectively.
Experience
- Experience in coordinating engineering teams.
- Experience working in a very fast-paced environment.
- Previous experience in a similar role (preferably in facilities or service industries).
- Knowledge of CAFM systems.
- Ability to work to strict SLAs & KPIs.
- Ability to prioritise and multitask effectively.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Engineering Coordinator in Glasgow employer: ECG Facilities Services
Contact Detail:
ECG Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and facilities management sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ECG Facilities Services thoroughly. Understand their services, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As an Engineering Coordinator, you'll need to liaise with clients and engineers. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at ECG Facilities Services.
We think you need these skills to ace Engineering Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Engineering Coordinator role. Highlight your experience in coordinating engineering teams and working in fast-paced environments. We want to see how your skills match what we're looking for!
Showcase Your Skills: Don’t forget to showcase your skills with CAFM systems and your ability to manage SLAs and KPIs. Use specific examples from your past roles to demonstrate how you’ve successfully handled similar responsibilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at ECG Facilities Services. Keep it concise but impactful!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at ECG Facilities Services
✨Know Your Stuff
Make sure you understand the role of an Engineering Coordinator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around coordinating engineering visits and managing SLAs and KPIs. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully coordinated teams or managed fast-paced environments. Highlight your experience with CAFM systems and how you've handled client queries. This will demonstrate your capability to excel in the role.
✨Brush Up on Technical Skills
Since you'll be using Microsoft Word and Excel regularly, make sure you're comfortable with these tools. You might be asked about how you manage data or create reports, so being able to discuss your proficiency will give you an edge.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.