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- Tasks: Manage on-site tech teams and ensure compliance with high standards.
- Company: Join ECG Facilities Services, a leader in M&E maintenance across the UK.
- Benefits: Competitive salary, flexible work patterns, and opportunities for career growth.
- Why this job: Be a key player in delivering world-class services in a dynamic environment.
- Qualifications: Management experience in engineering and familiarity with the FM industry.
- Other info: Join a diverse team committed to equal opportunities and excellence.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.
ECG is looking for an experienced Contract Support Manager to join our site-based team. This is a hands-on role focused on managing the on-site Tech Teams workloads & ensuring compliance. You’ll be the daily managerial presence working very closely with the client to ensure that the extreme high standards are being met from a hard services perspective.
Essential Duties & Responsibilities
- To read and review the specialist subcontractor reports/paperwork/certification applicable to their contract and discuss ongoing issues with specialist contractors ensuring works are complete and any outstanding or remedial works arising are communicated to the client and the Commercial Team for quotation.
- Assist with accurate reporting on compliance, SLAs, KPIs in-line in accordance with the contract terms and conditions.
- Ensuring our client’s Cureousity Permits system associated with all our works/our contractors works are accurate & up to date.
- Attendance at Weekly/Monthly Client & Contractor Meetings and record and minute all formal meetings between ECG and the client.
- Manage, co-ordinate & assist with client seasonal activities/events which require ECG involvement with a flexible work pattern required at times.
- Managing the engineers shift rotation programme to ensure the site adequate cover.
- Reviewing the engineers’ timesheets to make sure they are correct and compliant.
- Engage with ECG’s internal departments to ensure the expected service levels are being delivered.
- Populating & providing client with all quotations & subsequently raising any orders once approved by the senior contracts manager.
Knowledge & Understanding
- Previous management experience of engineering teams, service partners & personnel.
- Experience in the FM industry.
- To be highly flexible in accordance with the challenging demands of a “World-Class” Retail & Leisure destination.
- Hungry for responsibility.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Contract Support Manager in Edinburgh employer: ECG Facilities Services
Contact Detail:
ECG Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching ECG Facilities Services thoroughly. Understand their values, services, and recent projects. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience managing engineering teams and ensuring compliance. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contract Support Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Support Manager role. Highlight your management experience and any relevant skills in the FM industry. We want to see how your background aligns with what we’re looking for!
Showcase Your Experience: In your cover letter, don’t just list your previous jobs. Share specific examples of how you’ve managed teams or improved compliance in past roles. We love seeing real-life applications of your skills!
Be Clear and Concise: When filling out your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ECG Facilities Services
✨Know Your Stuff
Make sure you’re familiar with ECG Facilities Services and their role in the M&E maintenance sector. Brush up on their services, especially around compliance and reporting, as these will be key topics during your interview.
✨Showcase Your Management Skills
Prepare examples from your past experience where you successfully managed engineering teams or service partners. Highlight how you ensured high standards and compliance, as this aligns perfectly with what they’re looking for.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like managing workloads or dealing with compliance issues. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills.
✨Engage with Their Values
ECG values flexibility and a hands-on approach. Be prepared to discuss how you can adapt to changing demands and your willingness to take on responsibility. Show them you’re not just a fit for the role, but also for their company culture.
