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- Tasks: Answer calls, log requests, and assist with customer feedback in a dynamic call centre.
- Company: Join ECG Facilities Services, a leader in M&E maintenance with over 30 years of expertise.
- Benefits: Enjoy a competitive salary, pension scheme, wellbeing benefits, and 25 days holiday.
- Why this job: Be part of a diverse team making a real impact in facilities maintenance.
- Qualifications: Experience in admin or customer service, strong organisational skills, and excellent communication.
- Other info: Work in a supportive environment with opportunities for growth and development.
The predicted salary is between 24500 - 26000 £ per year.
Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year. With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real‑time technology, and an unwavering commitment to excellence. At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.
Location: Blantyre, Glasgow
Package & Benefits:
- Salary: £24,500 - £26,000 per annum
- Hours: 40 hours per week
- Pension scheme
- Wellbeing Benefits
- 25 days holiday (not including bank holidays)
Essential Duties & Responsibilities:
- Answer incoming phone calls from clients, accurately record details of requested work and ensure clear communication for follow‑up actions.
- Log all reactive works on our CAFM System received either by phone or email.
- Maintain and update call centre/client databases, logs & reports.
- Assist with general office admin duties.
- Assist in managing customer feedback and complaints.
Skills & Qualifications Required:
- Proven experience in an administrative role, preferably in a call centre or customer service environment.
- Strong organisational and multi‑tasking skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Call Centre Administrator in Blantyre employer: ECG Facilities Services
Contact Detail:
ECG Facilities Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Administrator in Blantyre
✨Tip Number 1
Get to know ECG Facilities Services! Research their values, services, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since the role involves answering calls, try mock calls with friends or family. Focus on clear communication and active listening to impress during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it’s really like to work at ECG.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Call Centre Administrator in Blantyre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Administrator role. Highlight your relevant experience in administrative roles and customer service, showcasing your organisational skills and ability to handle pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for ECG Facilities Services. Mention your passion for customer service and how you align with our values of equality and inclusion.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your excellent interpersonal skills in your application. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ECG Facilities Services
✨Know the Company Inside Out
Before your interview, take some time to research ECG Facilities Services. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Call Centre Administrator, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised. You might want to share specific tools or methods you use to keep track of your workload, especially in a busy call centre environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you’re not just interested in the job, but also in how you can fit into their team.