At a Glance
- Tasks: Answer calls, log requests, and assist with customer feedback in a dynamic call centre.
- Company: Join ECG Facilities Services, a leader in M&E maintenance with over 30 years of expertise.
- Benefits: Enjoy a competitive salary, pension scheme, wellbeing benefits, and 25 days holiday.
- Other info: Work in a supportive environment with opportunities for growth and development.
- Why this job: Be part of a diverse team making a real impact in facilities maintenance.
- Qualifications: Experience in admin or customer service, strong organisational skills, and excellent communication.
The predicted salary is between 24500 - 26000 £ per year.
Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year. With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real‑time technology, and an unwavering commitment to excellence. At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.
Location: Blantyre, Glasgow
Package & Benefits:
- Salary: £24,500 - £26,000 per annum
- Hours: 40 hours per week
- Pension scheme
- Wellbeing Benefits
- 25 days holiday (not including bank holidays)
Essential Duties & Responsibilities:
- Answer incoming phone calls from clients, accurately record details of requested work and ensure clear communication for follow‑up actions.
- Log all reactive works on our CAFM System received either by phone or email.
- Maintain and update call centre/client databases, logs & reports.
- Assist with general office admin duties.
- Assist in managing customer feedback and complaints.
Skills & Qualifications Required:
- Proven experience in an administrative role, preferably in a call centre or customer service environment.
- Strong organisational and multi‑tasking skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Call Centre Administrator in Blantyre employer: ECG Facilities Services
ECG Facilities Services is an excellent employer, offering a dynamic work environment for Electrical Maintenance Engineers in Glasgow. With a strong focus on employee growth, competitive salaries, and benefits like a company vehicle and pension scheme, we foster a supportive culture that values teamwork and professional development. Join us to be part of a mobile team where your skills will be recognised and rewarded, making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Administrator in Blantyre
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ECG Facilities Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ECG Facilities Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Administrator in Blantyre
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ECG Facilities Services:Your cover letter is your chance to shine! Tell us why you want to work at ECG Facilities Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ECG Facilities Services!
How to prepare for a job interview at ECG Facilities Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
