At a Glance
- Tasks: Lead a dynamic team to create amazing customer experiences and drive store performance.
- Company: Join ECCO, a global brand that values its people and fosters growth.
- Benefits: Enjoy competitive pay, career development, and a vibrant work environment.
- Other info: Great opportunities for career advancement in a supportive atmosphere.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: Retail experience with a passion for customer service and team motivation.
The predicted salary is between 25000 - 32000 £ per year.
Location: Oxford Hall
Contract: Permanent
We’re looking for an energetic Assistant Store Manager with a background in customer-focused retail. You’ll bring enthusiasm for creating outstanding customer experiences, driving store performance, and fostering a positive, high-energy atmosphere for both customers and your team. With a strong presence on the shop floor, you will be proactive, lead by example, motivate the team, and support the Store Manager in achieving and exceeding commercial targets.
As an Assistant Store Manager, you will partner closely with the Store Manager to deliver strong commercial results. You will support the execution of sales strategies, optimise team performance, and ensure operational excellence. You will use KPIs and reports to drive performance, coach the team, and step up to lead the store in the Store Manager’s absence.
- Drive sales performance through strong floor leadership, conversion focus, and customer engagement.
- Support the delivery of store KPIs, including sales, ATV, UPT, and conversion.
- Coach and develop the team to improve individual and store performance.
- Support with daily trading routines, including floor moves, task prioritisation, and team briefings.
- Ensure stock availability, replenishment, and shrink controls support sales opportunities.
- Maintain high standards of visual merchandising and brand presentation.
- Support all operational processes, including rotas, cash handling, opening/closing, and compliance.
- Confidently handle customer feedback to protect brand reputation and drive loyalty.
Previous experience as an Assistant Manager or Supervisor in a fast-paced retail environment is required. A proven ability to meet sales targets and drive team performance is essential. You should be confident in problem-solving and supporting day-to-day store operations, with an understanding of visual merchandising and brand presentation standards.
We are looking for a customer-focused Assistant Manager with solid retail experience and a passion for delivering outstanding service and achieving results. Someone who thrives in retail and takes pride in maintaining high operational standards.
At ECCO, we offer more than just a job – we offer the opportunity to grow in a supportive, global brand that invests in its people. Whether you’re looking to build a long-term retail career or take the next step in your leadership journey, ECCO is a place where you can make your mark.
Assistant Store Manager - Cosmetics in Oxford employer: Ecco
At ECCO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions personal growth and development. Located in the bustling Oxford Hall, our team enjoys a supportive environment where creativity and customer engagement thrive, alongside competitive benefits and opportunities for career advancement within a globally recognised brand. Join us to not only enhance your retail skills but also to be part of a community that values outstanding service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Cosmetics in Oxford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ecco, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ecco!
We think you need these skills to ace Assistant Store Manager - Cosmetics in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ecco, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ecco and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ecco that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ecco
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
