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- Tasks: Manage customer complaints and ensure compliance in financial services.
- Company: Reputable financial services provider with a focus on community impact.
- Benefits: Competitive salary, annual bonuses, and strong employee development support.
- Why this job: Join an inclusive team and make a positive difference in customer experiences.
- Qualifications: Extensive knowledge of complaint handling and stakeholder management experience.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A financial services provider in Gloucester is seeking a Customer Resolution Specialist to manage customer complaints and support compliance. The ideal candidate will have extensive knowledge of complaint handling within financial services and experience in stakeholder management. This role offers a competitive salary among various benefits, including annual bonuses and a strong commitment to developing its employees. Join an inclusive team that values your contributions and aims to make a positive impact in the community.
Senior Complaints Investigator – Financial Services in Gloucester employer: Ecclesiastical Planning Services Limited
Contact Detail:
Ecclesiastical Planning Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints Investigator – Financial Services in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Senior Complaints Investigator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your complaint handling knowledge. Think about real-life examples where you've successfully resolved issues, as this will show your expertise and how you can contribute to the team.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that not only match your skills but also offer a supportive environment where you can thrive and make a positive impact.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Senior Complaints Investigator position.
We think you need these skills to ace Senior Complaints Investigator – Financial Services in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaint handling within financial services. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer resolution and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Stakeholder Management Skills: Since this role involves stakeholder management, be sure to include examples of how you've successfully navigated relationships in previous roles. We love seeing how you’ve made an impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ecclesiastical Planning Services Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of complaint handling within financial services. Familiarise yourself with common issues and resolutions, as well as relevant regulations. This will show that you’re not just a candidate, but someone who understands the industry inside out.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Think about specific situations where you resolved conflicts or improved relationships. This will demonstrate your ability to navigate complex interactions, which is crucial for this role.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss your approach to resolving customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thought process and highlight your effectiveness in turning complaints into positive outcomes.
✨Align with Their Values
Research the company’s commitment to community impact and inclusivity. Be prepared to discuss how your personal values align with theirs. This shows that you’re not just looking for a job, but that you genuinely want to contribute to their mission.
