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For Companies At a Glance
- Tasks: Provide exceptional client service and support throughout the insurance policy lifecycle.
- Company: Join Lloyd & Whyte, part of Benefact Group, a top-rated employer in the UK.
- Benefits: Enjoy 28 days leave, bonus schemes, health benefits, and study support.
- Why this job: Kickstart your career in insurance with a supportive and ambitious team.
- Qualifications: Customer service experience and a willingness to learn about insurance.
- Other info: Be part of a purpose-led organisation that values diversity and community.
The predicted salary is between 25000 - 35000 £ per year.
Salary: Starting from £25,000.00 (depending on experience)
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Taunton
About the role
Lloyd & Whyte, proudly part of Benefact Group, are looking for a Customer Service Advisor to join the Affinity GI team in their Taunton office. The team are looking for an ambitious individual keen to embark on and progress a career in insurance. You will learn on the job and develop your skills to grow within the insurance industry. The ideal candidate will be ambitious and provide exceptional service and advice to clients to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What you’ll be doing
- Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers
- Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction
- Ensure all policy administration is dealt with in a professional and timely manner
- Underwrite scheme policies within underwriting authority level & referral guidelines
- Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
What you’ll need to have
- Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious
- Confident and capable of building rapport over the telephone to provide an excellent client experience
- Ability to work in a regulated, compliant and client focussed environment
- Organised, resourceful, deadline driven and supportive of the wider team
- Quality orientated with great attention to detail
What makes you stand out
- Hold or be willing to work towards Chartered Insurance Institute Certificate in Insurance
- Previous customer service experience
What we offer
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
Hear from the hiring manager
“We’re looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we’d love to hear from you.”
Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes.
The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Insurance Administrator in Taunton employer: Ecclesiastical Insurance UK
Contact Detail:
Ecclesiastical Insurance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Administrator in Taunton
✨Tip Number 1
Get to know the company before your interview! Research Lloyd & Whyte and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Insurance Administrator in Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Insurance Administrator role. Highlight any customer service experience and your ability to work in a team, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about a career in insurance. Share specific examples of how you've demonstrated our values like being supportive and ambitious in previous roles.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your application showcases your communication skills. Use clear and concise language, and don’t hesitate to show a bit of personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ecclesiastical Insurance UK
✨Know Your Insurance Basics
Before heading into the interview, brush up on your insurance knowledge. Understand key terms and concepts related to the role of an Insurance Administrator. This will not only help you answer questions confidently but also show your genuine interest in the industry.
✨Showcase Your Customer Service Skills
Since the role involves providing exceptional service, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to build rapport over the phone, as this is crucial for client satisfaction.
✨Demonstrate Organisational Skills
The job requires being organised and deadline-driven. Be ready to discuss how you manage your time and prioritise tasks. You could even share a specific instance where your organisational skills led to a successful outcome.
✨Align with Company Values
Familiarise yourself with Lloyd & Whyte's values: Fun, Supportive, Professional, Partnership, and Ambitious. Think of ways you embody these values and be prepared to discuss them during the interview. This will show that you’re a great cultural fit for the team.
