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For Companies At a Glance
- Tasks: Provide exceptional customer service and advice to clients in the insurance sector.
- Company: Join Lloyd & Whyte, part of Benefact Group, a top-rated employer.
- Benefits: Enjoy 28 days leave, bonus schemes, and health benefits.
- Why this job: Kickstart your career in insurance with a supportive and inclusive team.
- Qualifications: Confident communicator with a passion for helping others.
- Other info: Be part of a purpose-led organisation that gives back to charity.
The predicted salary is between 25000 - 35000 £ per year.
Salary: Starting from £25,000.00 (depending on experience) + bonus potential
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Taunton
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Customer Service Advisor to join the Affinity GI team in their Taunton office. The ideal candidate will be ambitious and looking to develop their career in insurance. They will provide exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Why join us?
- Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future.
- Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What you’ll be doing
- Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers.
- Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction.
- Ensure all policy administration is dealt with in a professional and timely manner.
- Underwrite scheme policies within underwriting authority level & referral guidelines.
- Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible.
What you’ll need to have
- Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious.
- Confident and capable of building rapport over the telephone to provide an excellent client experience.
- Ability to work in a regulated, compliant and client focussed environment.
- Organised, resourceful, deadline driven and supportive of the wider team.
- Quality orientated with great attention to detail.
What makes you stand out
- Hold or willing to work towards Chartered Insurance Institute Certificate in Insurance.
- Previous customer service experience.
What we offer
- 28 days annual leave plus bank holidays.
- Your birthday off.
- Group Personal Pension.
- Bonus scheme.
- A holiday buy scheme.
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance.
- Enhanced sick pay and parental leave.
- Support and funding toward study and professional qualifications.
- Paid time off for volunteering.
Hear from the hiring manager
“We’re looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we’d love to hear from you.”
Company overview
Lloyd & Whyte offers a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes.
The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Customer Service Advisor in Taunton employer: Ecclesiastical Insurance UK
Contact Detail:
Ecclesiastical Insurance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Taunton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Lloyd & Whyte and their values. Think about how your skills align with their mission of providing exceptional service and how you can contribute to their ambitious goals.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on building rapport and showcasing your customer service skills, as that's key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Lloyd & Whyte.
We think you need these skills to ace Customer Service Advisor in Taunton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that align with our values of being Fun, Supportive, Professional, and Ambitious.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can build rapport easily.
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, as we value quality and professionalism. A well-organised application reflects your ability to handle policy administration effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our inclusive team.
How to prepare for a job interview at Ecclesiastical Insurance UK
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific services offered by Lloyd & Whyte. Familiarise yourself with common terms and concepts so you can confidently discuss how you would provide exceptional service to clients.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to build rapport is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your capability to create a positive client experience.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle difficult situations. Think of scenarios where you had to think on your feet or adapt quickly, especially in a customer-focused environment. This will show your potential employer that you're resourceful and organised.
✨Align with Their Values
Lloyd & Whyte values fun, support, professionalism, partnership, and ambition. During the interview, weave these values into your responses. Share how you embody these traits in your work ethic and interactions, making it clear that you’re a great cultural fit for their team.
