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For Companies At a Glance
- Tasks: Manage client accounts, build relationships, and ensure smooth renewal processes.
- Company: Join Lycetts, part of Benefact Group, a top-rated employer in the UK.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and generous leave.
- Why this job: Make a difference in a supportive culture while growing your career.
- Qualifications: Experience in insurance broking and strong communication skills required.
- Other info: Be part of a charitable group with a commitment to sustainability.
The predicted salary is between 28800 - 42000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Edinburgh or Ayr (hybrid working of 2 days working from home per week available upon successful completion of probation)
About the role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for an Account Handler to join our Edinburgh or Ayr office. This is a fantastic opportunity to join Lycetts as an Account Handler. You’ll play a key role in delivering outstanding service to our clients and prospects. You’ll collaborate with executives to manage accounts day-to-day, build trusted relationships, and help drive retention and growth through proactive, high-quality support.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK’s 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing
- Develop strong, long-term relationships with a portfolio of clients, managing their accounts in a way that meets their specific servicing needs
- Prepare renewal schedules and proactively contact clients ahead of deadlines, ensuring compliance needs are met and a smooth renewal process is achieved.
- Negotiate alternative quotes before renewal dates, offering clients valuable options and tailored solutions
- Handle all documentation - including invoices and credit notes - with accuracy and efficiency
- Manage claims promptly and within regulatory timescales, by utilising our central service claims team
- Build and maintain positive relationships with Insurance companies and colleagues within our various Lycetts departments
- Operate an effective credit control process and provide timely reporting as required
- Support operational needs of the business when requested to do so to enhance teamwork and collaboration
What you’ll need to have
- Good organisational ability
- Previous broking experience preferably specialising in farm & estate, household and liability insurance
- Knowledge of wide range of commercial insurance products and companies
- Experience in obtaining information from clients via telephone & e-mail
- Experience in obtaining quotes and placing business
- Confident communications skills – both written & oral
- Good negotiating skills and the ability to build good relationships with both clients and insurers/underwriters
- Sound knowledge of FCA requirements within a broking role
What we offer
- A competitive salary - let’s discuss it
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
- An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.
About us
The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
Account Handler in Prestwick employer: Ecclesiastical Insurance UK
Contact Detail:
Ecclesiastical Insurance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler in Prestwick
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Handler role, and who knows? They might just have the inside scoop on openings at Lycetts or elsewhere.
✨Tip Number 2
Prepare for those interviews! Research common questions for Account Handler roles and practice your responses. We want you to showcase your organisational skills and ability to build relationships, so be ready to share examples from your past experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a community that values kindness and ambition—just like us at StudySmarter!
We think you need these skills to ace Account Handler in Prestwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Handler role. Highlight your relevant experience in broking, especially in farm & estate, household, and liability insurance. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills: Since this role involves building relationships with clients and insurers, it’s crucial to demonstrate your confident communication skills. Use clear and concise language in your application to showcase your ability to convey information effectively.
Highlight Your Organisational Skills: As an Account Handler, good organisational ability is key. In your application, mention any experiences where you successfully managed multiple tasks or projects. This will show us that you can handle the demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Ecclesiastical Insurance UK
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance products and the specific needs of clients in the farm & estate, household, and liability sectors. Being able to discuss these topics confidently will show that you're well-prepared and serious about the role.
✨Build Rapport
During the interview, focus on demonstrating your communication skills. Practice how you would build relationships with clients and insurers. Use examples from your past experiences to illustrate your ability to negotiate and maintain positive connections.
✨Showcase Your Organisational Skills
As an Account Handler, organisation is key. Be ready to discuss how you manage multiple accounts and ensure compliance with deadlines. Share specific strategies or tools you use to stay organised and efficient in your work.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Lycetts. This not only shows your interest in the role but also helps you assess if the company aligns with your career goals and values.
