Learning & Development Consultant in Newcastle upon Tyne

About the role

Lycetts Insurance Brokers, part of the Benefact Group, is looking for a Learning & Development Consultant. In this key role you will oversee the delivery of learning, development and training initiatives across all UK segments and departments, coordinating, procuring, designing, facilitating and evaluating programmes that enhance technical competence, support personal growth and drive organisational performance.

Working Information

• Working hours: 35 hours per week, Monday to Friday
• Duration: Permanent
• Location: Newcastle is preferred; the role may be based at any Lycetts office (Edinburgh, Oxfordshire, London, etc.) with a hybrid option of 2 days working from home per week after successful completion of probation.

What you'll be doing

• Conduct biennial (or as required) Training Needs Assessments across all divisions and strategic business units; analyse findings, report and agree on training delivery plans aligned with company objectives.
• Act as the primary point of contact for all apprenticeship agreements, monitoring candidate progress and completion; liaise with Benefact L&D regarding levy funding administration.
• Support employees undertaking professional studies (e.g., CII, CIM, LIBF) and maintain strong relationships with external bodies to ensure optimal outcomes.
• Organise and deliver onboarding programmes for new joiners in collaboration with HR; chair monthly in-house L&D committee meetings to provide updates and gather feedback on future initiatives.
• Represent Lycetts at Benefact Global L&D Forum meetings and act as a key contact for L&D matters between Benefact and Group companies; liaise with external training providers and compliance teams to design and deliver regulatory training.
• Oversee and deliver core programmes, including the Trainee Account Executive Programme, annual mentoring schemes, Cert CII coaching sessions, leadership development, and “Hot Topics” learning sessions.
• Maintain and update the Technical Library on the Hub, manage external training platforms and ensure licences (e.g., Slido) are current; coordinate Benefact leadership programme nominees with internal teams and Benefact L&D; maintain oversight and candidate performance.

What you'll need to have

• Experience as a coach, mentor, trainer and facilitator.
• Experience of complex needs analysis, design, delivery and evaluation of learning solutions.
• Able to research and absorb new information and use it to communicate, influence and negotiate effectively at all levels.
• Confident and persuasive communicator with strong negotiation skills at all levels.
• Skilled in building and maintaining collaborative, productive relationships across diverse teams and stakeholders.

What makes you stand out

• Desirable qualification – Diploma CII/ACII.
• Sound understanding of CII qualification pathways, relevant apprenticeship programmes, standards and the levy process.

What we offer

• A competitive salary – discussions available.
• Hybrid working available after successful completion of probation.
• Employer pension contribution of 5% rising to 10% after 5 years membership.
• Annual Bonus scheme (discretionary based on individual and company performance).
• Life Assurance cover up to 4× salary and Group Income Protection scheme up to 65% of salary.
• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively).
• Career development opportunities with funded support and financial incentives for all professional qualifications.
• Employee Assistance Programme with a wide range of benefits supporting health and wellbeing.

About us

The Lycetts Group has over 60 years’ experience providing comprehensive insurance, risk management and financial advice to a broad client base. We pride ourselves on high client satisfaction and a trusted adviser role. Benefact Group is an international financial services group of over 30 businesses, owned by a charity and the 3rd largest UK corporate donor, with £250 million donated since 2014. We are committed to an inclusive culture, building a supportive environment where everyone feels valued and respected. If you need any additional support during the recruitment process, please let us know.