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For Companies At a Glance
- Tasks: Manage and settle claims efficiently while providing exceptional customer service.
- Company: Join Ecclesiastical Insurance, part of Benefact Group, a charity-owned company.
- Benefits: Enjoy hybrid working, competitive salary, generous bonuses, and 25 days annual leave.
- Why this job: Make a real impact in a collaborative team dedicated to social good.
- Qualifications: Experience in liability claims management and a commitment to continuous improvement.
- Other info: Be part of a diverse community with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Manchester
About The Role
Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Senior Claims Handler to join our Team in the Manchester office. As Senior Claims Handler you will efficiently and cost effectively advise, negotiate, and settle claims within designated authority and agreed service standards. This is an excellent opportunity to join the liability claims team in its city centre office. Working closely with your colleagues, you will be responsible for managing your own caseload from notification through to closure.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What You’ll Be Doing
- Actively managing a varied caseload by regularly reviewing and reporting on individual claims portfolio covering bodily injury, with an opportunity to get involved in the handling of disease, financial lines, and third-party property damage claims.
- Delivering exceptional customer experience measured by customer experience audits.
- Identifying complaints, acting upon them, and resolving in line with company policy and handling authority.
- Acting on individual audit results and action plans within agreed deadlines to improve own performance.
- Identifying fraud by using KII’s and report within regulatory framework, escalating all risks to the business.
What you’ll need to have
- Demonstrable skills to manage multiple areas of liability claims.
- The ability to plan, prioritise and manage own work to deliver agreed objectives and meet target.
- Understand, manage, and use information with accuracy.
- Pro-active and demonstrate a desire to continuously improve.
- Industry knowledge is essential.
- Cert CII or commitment to achieve within an agreed timescale.
What makes you stand out
- Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
- Understanding of all relevant regulations to deliver good customer outcomes.
- Understanding of data protection and importance of confidentiality.
What we offer
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Hear from the hiring manager
Our claims team in Manchester is responsible for managing all of Ecclesiastical’s liability claims across the UK, being our centre of liability excellence. We are a team that values working closely together and being there when our customer needs us most. We are proud to protect some of the most interesting and iconic organisations in the UK, making the work particularly interesting and rewarding.
About Us
Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK. As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Senior Claims Handler in Manchester employer: Ecclesiastical Insurance UK
Contact Detail:
Ecclesiastical Insurance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Ecclesiastical Insurance. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your claims handling knowledge. Be ready to discuss specific cases you've managed and how you delivered exceptional customer service. We want to see your passion!
✨Tip Number 3
Show off your proactive side! Think of ways you can improve processes or enhance customer experience in claims handling. Bring these ideas to the table during your interview to impress us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at Ecclesiastical.
We think you need these skills to ace Senior Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Handler role. Highlight your experience in managing liability claims and any relevant qualifications like Cert CII. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at Ecclesiastical Insurance. Share specific examples of how you've delivered exceptional customer service in the past.
Showcase Your Team Spirit: We love a collaborative spirit! In your application, mention times when you’ve worked effectively as part of a team. This will show us that you understand the importance of teamwork in delivering great outcomes for our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Ecclesiastical Insurance UK
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of liability claims, especially bodily injury and property damage. Familiarise yourself with the relevant regulations and how they impact customer outcomes. This will show that you're not just interested in the role but also understand the complexities involved.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you've resolved complaints or improved processes. Ecclesiastical Insurance values a commitment to customer experience, so showcasing your ability to handle difficult situations will set you apart.
✨Showcase Your Team Spirit
Since the role involves working closely with colleagues, be ready to discuss how you contribute to a team environment. Share experiences where collaboration led to successful outcomes. Highlighting your ability to work well with others will resonate with their inclusive culture.
✨Be Proactive About Continuous Improvement
Talk about your commitment to personal and professional development. Mention any relevant qualifications like Cert CII or your plans to achieve them. Discuss how you’ve identified areas for improvement in your past roles and taken steps to enhance your skills, aligning with their ethos of growth and ambition.
