At a Glance
- Tasks: Manage sensitive claims with empathy and integrity, ensuring fair outcomes for victims.
- Company: Join Ecclesiastical Insurance, part of the Benefact Group, in a supportive environment.
- Benefits: Competitive salary, hybrid working, generous bonuses, and extensive health benefits.
- Other info: Opportunities for professional development and coaching others in a collaborative team.
- Why this job: Make a real difference by supporting victims and survivors in a meaningful role.
- Qualifications: Experience in sensitive claims handling and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Manchester
About The Role
Ecclesiastical Insurance, proudly part of the Benefact Group, is looking for a Casualty Technical Sensitive Claims Handler to join our Manchester office. As a Casualty Technical Sensitive Claims Handler, you will proactively manage and settle sensitive claims within your own authority, in accordance with our Physical and Sexual Abuse Guiding Principles and Claims Handling Guidelines. We are committed to handling all claims made by victims and survivors against the organisations we insure with sensitivity, empathy and integrity.
What You'll Be Doing
- Manage sensitive claims within own authority, adhering to technical guidelines and guiding principles.
- Apply the highest standards of care and empathy throughout, including best practice in file management and service delivery.
- Deliver a proactive, supportive, and empathetic experience for customers, victims, and survivors by working in partnership with lawyers, customers, and partners to achieve fair outcomes.
- Actively contribute and provide constructive feedback to the continuous development of our physical and sexual abuse handling philosophies.
- Identify and recognise own development needs, including technical CPD requirements.
- Act as referral point for colleagues, sharing expertise and seeking opportunities to coach others at all levels.
- Identify, respond to, and resolve complaints in accordance with company policy.
- Proactively identify fraud and apply our philosophy consistently across all cases.
- Operate within our governance framework and actively contribute to the Physical and Sexual Abuse Claims Council.
What You'll Need to Have
- Understanding of data protection and importance of confidentiality.
- ACII/DIP/Solicitor/CILEx or equivalent.
- In depth sensitive claims technical knowledge.
- Proven ability to analyse information and produce relevant reports.
- Experience of managing and influencing internal and external stakeholders, at all levels.
What Makes You Stand Out
- The ability to build collaborative, productive relationships.
- Capable of acting as a coach to develop and empower others in a commercial setting.
- High levels of personal organisation and accuracy, with the ability to manage own workload.
What We Offer
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Hear from the Hiring Manager
This is a meaningful opportunity to bring your experience of dealing with claims for victims and survivors of abuse into a specialist team that handles these sensitive cases with compassion, respect, and professionalism. We provide our handlers with dedicated training in trauma-informed approaches and well-being support. We’re looking for an ambitious, proactive, and empathetic professional who wants to influence how these cases are handled and build trusted relationships across all levels.
Casualty Technical Sensitive Claims Handler in Manchester employer: Ecclesiastical Insurance UK
Ecclesiastical Insurance, part of the Benefact Group, is an exceptional employer located in Manchester, offering a supportive and empathetic work culture that prioritises the well-being of both employees and clients. With a strong commitment to professional development, including full study support for qualifications and generous health benefits, we empower our team to make a meaningful impact in handling sensitive claims. Join us to be part of a dedicated team that values integrity, compassion, and continuous improvement in a rewarding environment.
Contact Details:
Ecclesiastical Insurance UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casualty Technical Sensitive Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to sensitive claims handling. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and understanding during interviews. Share examples of how you've handled sensitive situations in the past, as this will resonate well with employers looking for someone who can manage claims with care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Casualty Technical Sensitive Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Casualty Technical Sensitive Claims Handler role. Highlight your experience with sensitive claims and how you embody empathy and integrity in your work. We want to see how you align with our values!
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills can benefit us. Talk about your technical knowledge, your ability to manage relationships, and any experience you have in handling sensitive cases. We love seeing real examples!
Be Authentic:When writing your application, let your personality shine through! We’re looking for someone who is not only qualified but also passionate about making a difference. Share your motivations and why you want to join our team at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re proactive and keen to be part of our mission!
How to prepare for a job interview at Ecclesiastical Insurance UK
✨Understand the Role Deeply
Before your interview, make sure you thoroughly understand the responsibilities of a Casualty Technical Sensitive Claims Handler. Familiarise yourself with the Physical and Sexual Abuse Guiding Principles and Claims Handling Guidelines. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Given the sensitive nature of the claims you'll be handling, it's crucial to convey your ability to empathise with victims and survivors. Prepare examples from your past experiences where you've demonstrated empathy and care, especially in challenging situations. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Think about how you would handle specific sensitive claims and be ready to discuss your thought process. This will showcase your analytical abilities and your understanding of the importance of confidentiality and data protection.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's approach to continuous development or how they support their handlers in managing sensitive cases. This shows your interest in the role and your commitment to contributing positively to the team.
