At a Glance
- Tasks: Lead strategic claims oversight and manage a diverse Marine Leisure portfolio.
- Company: Join Ecclesiastical Insurance, part of Benefact Group, with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and build relationships across the industry.
- Why this job: Make a real impact in marine insurance while developing your technical skills.
- Qualifications: DIP CII qualified or equivalent, with strong marine insurance knowledge.
The predicted salary is between 50000 - 60000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: 6 month contract
Location: Hybrid with travel to Gloucester, Manchester or London
About The Role
Ecclesiastical Insurance, part of Benefact Group, is looking for a Technical Claims Specialist (Marine Leisure) on a 6 month contract. In this role you will lead strategic claims oversight, technical excellence, and end‑to‑end management of a diverse Marine Leisure portfolio ensuring high‑quality outcomes, robust governance, and strong customer value.
What You'll Be Doing
- Portfolio & Governance Oversight: Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy. Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight.
- Technical Claims Handling: Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability leading full lifecycle handling from FNOL to settlement. Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation. Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities.
- Delegated Authority, MGA & Audit Oversight: Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards. Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight. Analyse audit outcomes, identify improvements, and implement corrective actions within agreed timelines.
- Stakeholder & Relationship Management: Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams. Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution. Collaborate with Underwriting, Pricing, and Reserving to share insights, trends, and market intelligence, representing the business in market forums.
- Regulatory, Compliance & Complaints Handling: Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements. Escalate risks appropriately while mentoring junior handlers and contributing to training materials for the Claims Academy. Act as a recognised technical leader within the Marine class, supporting continuous improvement and professional development.
What you'll need to have
- DIP CII qualified (or progressing towards completion) or LMA Certificate (Claims) or MTA Certificate (Claims) or equivalent qualification.
- Previous hull, cargo, liability and Protection and Indemnity (P&I) experience preferably including complex and major losses.
- Strong technical knowledge of marine insurance, vessel operations, maritime law, and claims principles.
- Experience in delegated authority oversight, audits, and governance.
- Strong analytical, negotiation, and communication skills, with the ability to influence stakeholders.
- Able to manage multiple priorities, adapt to change, and act as a technical mentor.
- Strong relationship‑building skills and solid understanding of regulatory requirements.
- Experience launching or managing new claims propositions or products.
What makes you stand out
- Familiarity with MGA governance and oversight frameworks.
- Project management experience.
- Experience in both company market and Lloyd’s environments.
We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Technical Claims Specialist (Marine Leisure) in Gloucester employer: Ecclesiastical Insurance UK
Ecclesiastical Insurance, part of Benefact Group, is an exceptional employer that values its employees through a supportive work culture and a commitment to professional development. With a hybrid working model and opportunities for travel to vibrant locations like Gloucester, Manchester, or London, employees enjoy a balanced work-life environment while engaging in meaningful work that directly impacts the Marine Leisure sector. The company fosters strong relationships and collaboration, ensuring that every team member has the chance to grow and excel in their career.
Contact Details:
Ecclesiastical Insurance UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Specialist (Marine Leisure) in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the marine insurance industry, especially those who work with claims. Attend events or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can discuss marine insurance principles, claims handling processes, and any relevant regulations confidently. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Technical Claims Specialist role!
We think you need these skills to ace Technical Claims Specialist (Marine Leisure) in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Claims Specialist role. Highlight your relevant experience in marine insurance and claims handling, and don’t forget to mention any qualifications like DIP CII or similar that you have.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, especially around managing complex claims and stakeholder relationships.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to highlight your analytical skills in your application. Share examples of how you've used data to drive decisions or improve processes in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Ecclesiastical Insurance UK
✨Know Your Marine Insurance Inside Out
Make sure you brush up on your technical knowledge of marine insurance, vessel operations, and maritime law. Be prepared to discuss specific cases or experiences where you've handled complex claims, as this will demonstrate your expertise and confidence in the field.
✨Showcase Your Analytical Skills
Since the role involves portfolio analysis and identifying trends, come ready with examples of how you've used data to drive decision-making in previous roles. Highlight any experience you have with KPIs and how you've contributed to improving performance in a claims environment.
✨Build Relationships Like a Pro
This position requires strong relationship-building skills, so think of instances where you've successfully collaborated with stakeholders like MGAs, brokers, or legal counsel. Be ready to discuss how you maintain these relationships and resolve conflicts effectively.
✨Prepare for Regulatory Questions
Given the importance of compliance in this role, be prepared to discuss your understanding of regulatory requirements and how you've ensured adherence in past positions. Think about any challenges you've faced in this area and how you overcame them.
