At a Glance
- Tasks: Lead strategic claims oversight and manage a diverse Marine Leisure portfolio.
- Company: Join Ecclesiastical Insurance, part of Benefact Group, known for its supportive culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and mentorship in a collaborative environment.
- Why this job: Make a real impact in marine insurance while developing your technical expertise.
- Qualifications: DIP CII qualified or equivalent, with strong marine insurance knowledge.
The predicted salary is between 50000 - 60000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: 6 month contract
Location: Hybrid with travel to Gloucester, Manchester or London
About The Role
Ecclesiastical Insurance, part of Benefact Group, is looking for a Technical Claims Specialist (Marine Leisure) on a 6 month contract. In this role you will lead strategic claims oversight, technical excellence, and end‑to‑end management of a diverse Marine Leisure portfolio ensuring high‑quality outcomes, robust governance, and strong customer value.
What You'll Be Doing
- Portfolio & Governance Oversight: Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy. Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight.
- Technical Claims Handling: Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability leading full lifecycle handling from FNOL to settlement. Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation. Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities.
- Delegated Authority, MGA & Audit Oversight: Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards. Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight. Analyse audit outcomes, identify improvements, and implement corrective actions within agreed timelines.
- Stakeholder & Relationship Management: Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams. Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution. Collaborate with Underwriting, Pricing, and Reserving to share insights, trends, and market intelligence, representing the business in market forums.
- Regulatory, Compliance & Complaints Handling: Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements. Escalate risks appropriately while mentoring junior handlers and contributing to training materials for the Claims Academy. Act as a recognised technical leader within the Marine class, supporting continuous improvement and professional development.
What you'll need to have:
- DIP CII qualified (or progressing towards completion) or LMA Certificate (Claims) or MTA Certificate (Claims) or equivalent qualification.
- Previous hull, cargo, liability and Protection and Indemnity (P&I) experience preferably including complex and major losses.
- Strong technical knowledge of marine insurance, vessel operations, maritime law, and claims principles.
- Experience in delegated authority oversight, audits, and governance.
- Strong analytical, negotiation, and communication skills, with the ability to influence stakeholders.
- Able to manage multiple priorities, adapt to change, and act as a technical mentor.
- Strong relationship‑building skills and solid understanding of regulatory requirements.
- Experience launching or managing new claims propositions or products.
What makes you stand out:
- Familiarity with MGA governance and oversight frameworks.
- Project management experience.
- Experience in both company market and Lloyd’s environments.
We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Interim Technical Claims Specialist (Marine Leisure) in Gloucester employer: Ecclesiastical Insurance UK
Ecclesiastical Insurance, part of Benefact Group, is an exceptional employer that values its employees through a supportive work culture and a commitment to professional development. With a hybrid working model and opportunities for travel to vibrant locations like Gloucester, Manchester, or London, employees enjoy a balanced work-life environment while engaging in meaningful work that directly impacts the Marine Leisure sector. The company fosters a collaborative atmosphere where technical expertise is recognised and nurtured, ensuring that every team member can thrive and contribute to high-quality outcomes for clients.
Contact Details:
Ecclesiastical Insurance UK Recruitment Team
