At a Glance
- Tasks: Manage daily tasks, ensure accuracy, and contribute to team success.
- Company: Join Ecclesiastical Insurance, part of Benefact Group, known for its inclusive culture.
- Benefits: Enjoy a competitive salary, hybrid working, generous bonuses, and health perks.
- Other info: Opportunities for professional growth and community volunteering.
- Why this job: Be part of a team making a real difference while developing your career.
- Qualifications: Strong planning, IT skills, and a commitment to exceptional service required.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: 12 Month Fixed Term Contract
Location: Gloucester
About The Role
Ecclesiastical Insurance, a proud part of Benefact Group, is looking for a Customer Services Adviser to join our Gloucester office. As a Customer Services Adviser, you will contribute to defined service delivery by acting as part of a processing and administration team.
Why Join Us?
Join a collaborative and inclusive culture committed to making a difference and building a more sustainable future. Ranked among the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative group—where all profits go to charity and good causes.
What You'll Be Doing
- Organise and manage your own day‑to‑day tasks with guidance, ensuring work is completed on time and to agreed standards.
- Enter information accurately and efficiently, checking your work and fixing any mistakes with support where needed.
- Spot any issues or unexpected information and know when and how to raise these with a supervisor.
- Learn from feedback and audit results, taking on agreed actions to improve your performance and contribute to the team’s success.
- Follow company policies and regulatory requirements and raise any concerns or potential risks in line with team guidelines.
Required Skills & Experience
- The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
- Understand, manage, and use information with accuracy.
- Competent IT and data skills, including Microsoft suite.
- Effective and appropriate communication skills.
- Commitment to deliver exceptional service, contributing both as an individual and as an effective part of a team.
Preferred Qualifications
- Previous industry knowledge or experience would be an advantage.
- Cert CII or commitment to achieve within an agreed timescale.
Benefits
- A competitive salary – let's discuss it
- Hybrid working
- Group personal pension – up to 12% employer contribution
- Generous annual bonus scheme: on‑target bonus between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee assistance programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
This is an exciting role that places you at the heart of a collaborative, dynamic, and fast‑paced team. We welcome applications from everyone.
Customer Service Adviser in Gloucester employer: Ecclesiastical Insurance UK
Ecclesiastical Insurance offers a vibrant and inclusive work environment in Gloucester, where employees are empowered to make a meaningful impact while contributing to charitable causes. With a strong focus on career development, competitive benefits including a generous bonus scheme, and a commitment to employee wellbeing, this is an excellent opportunity for those seeking a rewarding role in customer service within a purpose-driven organisation.
Contact Details:
Ecclesiastical Insurance UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current employees at Ecclesiastical Insurance on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft tools and any relevant software. Being comfortable with tech will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Ecclesiastical Insurance.
We think you need these skills to ace Customer Service Adviser in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight your relevant skills and experiences that match the job description, showing us why you're the perfect fit for our team.
Showcase Your Communication Skills:Since effective communication is key in this role, use clear and concise language in your application. Let us see how you can convey your thoughts and ideas effectively, as this will reflect your ability to connect with customers.
Demonstrate Your Attention to Detail:Accuracy is crucial in customer service. Double-check your application for any typos or errors before submitting it. This not only shows your attention to detail but also your commitment to delivering exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company culture there!
How to prepare for a job interview at Ecclesiastical Insurance UK
✨Know the Company Inside Out
Before your interview, take some time to research Ecclesiastical Insurance and the Benefact Group. Understand their mission, values, and the impact they have on the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
As a Customer Service Adviser, you'll need to manage your tasks efficiently. Be prepared to discuss how you prioritise your workload and meet deadlines. Use specific examples from your past experiences to illustrate your ability to stay organised and deliver results.
✨Demonstrate Effective Communication
Communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. You might even want to prepare a few questions of your own to show that you're engaged and interested in the role.
✨Embrace Feedback and Continuous Improvement
Highlight your willingness to learn and adapt. Discuss any past experiences where you've received feedback and how you've used it to improve your performance. This aligns perfectly with the company's focus on development and teamwork, showing that you're ready to contribute positively to their culture.
