At a Glance
- Tasks: Support the Customer Services Team with admin duties and data management.
- Company: Join Benefact Group, a charity-owned financial services group with a strong community focus.
- Benefits: Enjoy hybrid working, competitive salary, generous bonuses, and 25 days annual leave.
- Other info: Access to professional development and volunteering opportunities.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong IT skills, attention to detail, and a commitment to exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
About The Role
Ecosiastical Insurance, part of Benefact Group, is looking for a Customer Administration Support to join our Gloucester office.
What You’ll Be Doing
- Supporting the Customer Services Team underwriters with transactional post and other admin duties including CRM loading, phone coverage, survey requests and password resets.
- Input data accurately and efficiently, recognising and rectifying where quality standards have been missed.
- Identify issues and anomalies and escalate in line with company policy.
- Build effective internal relationships to deliver exceptional customer service and support our right first time approach.
- Act on audit results and agreed action plans to improve own performance and enhance the effectiveness of the team.
What you’ll need to have
- The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
- Understand, manage, and use information with accuracy.
- Competent IT and data skills (including Microsoft suite).
- Effective and appropriate communication skills.
- Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
What makes you stand out
- Previous industry knowledge or experience would be an advantage.
- Cert CII or commitment to achieve within an agreed timescale.
What we offer
- A competitive salary – let's discuss it.
- Hybrid working.
- Group Personal Pension – up to 12% employer contribution.
- Generous annual bonus scheme: on-target bonus between 6% and 24%.
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
- Health and wellbeing benefits, including private healthcare, income protection and life assurance.
- £200 annual personal grant to a charity of your choice.
- Encouraged to take at least one volunteering day per year.
- Employee Assistance Programme.
- Full study support to gain professional qualifications.
- Access to virtual GP.
- Enhanced maternity and paternity pay.
About us
Benefact Group is a unique international financial services group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor for a decade, having given away £250 million since 2014. We are committed to creating an inclusive culture and welcoming applications from everyone.
Customer Administration & Data Support (Hybrid) in Gloucester employer: Ecclesiastical Insurance UK
Ecosiastical Insurance, part of Benefact Group, is an exceptional employer located in Gloucester, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With competitive salaries, generous bonuses, and a commitment to community engagement through volunteering and charitable contributions, employees are empowered to thrive both personally and professionally in a hybrid working environment.
Contact Details:
Ecclesiastical Insurance UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administration & Data Support (Hybrid) in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current employees at Ecosiastical Insurance on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and data management. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office and any CRM systems you might encounter. Being able to demonstrate your competence with these tools during the interview will definitely make you stand out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows you’re genuinely keen on joining the team!
We think you need these skills to ace Customer Administration & Data Support (Hybrid) in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT and data skills, as well as any previous customer service experience. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values. Keep it friendly and professional – we love a personal touch!
Showcase Your Attention to Detail:Since accuracy is key in this role, make sure to proofread your application. Typos or errors can give the wrong impression. We appreciate candidates who take the time to ensure their work is top-notch!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ecclesiastical Insurance UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like supporting the Customer Services Team and managing data accurately. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your IT Skills
Since the role requires competent IT and data skills, be prepared to discuss your experience with tools like the Microsoft suite. You might even want to mention specific examples of how you've used these tools to improve efficiency or accuracy in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding data management and customer service. Think of scenarios where you identified issues and escalated them effectively, as this aligns with their 'right first time' approach.
✨Emphasise Teamwork and Communication
This role is all about building effective internal relationships. Be ready to share examples of how you’ve worked collaboratively in a team setting and communicated effectively to deliver exceptional service. Highlighting your commitment to teamwork will resonate well with them.
