Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional service and advice to clients, ensuring high satisfaction and retention.
- Company: Join Lloyd & Whyte, part of Benefact Group, a top-rated employer in the UK.
- Benefits: Enjoy 28 days leave, bonus schemes, health benefits, and support for professional qualifications.
- Why this job: Be part of a team making a difference while building your career in a supportive environment.
- Qualifications: Confident communicator with customer service experience; organised and detail-oriented.
- Other info: Inclusive culture with opportunities for personal growth and community impact.
The predicted salary is between 20000 - 24000 £ per year.
Working hours: 37.5 hours per week, Monday to Friday
Duration: Permanent
Salary: £23,500.00-£28,000.00 (depending on experience)
Location: Eastleigh
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Customer Service Advisor to join our Business Choice Direct (BDC) team in their Eastleigh office. As a Customer Service Advisor you will provide exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing
- Achieve individual objectives and key performance indicators as set and agreed
- Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction, supporting them with changes to their policy in a timely manner both on the telephone & Live Chat facility
- Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
- Adhere to all Company, regulatory and compliance guideline requirements
- Maintain own technical competence
- Support colleagues from all areas of the business as required
What you’ll need to have
- Confident and capable of building rapport over the telephone to provide an excellent client experience
- Ability to work in a regulated, compliant and client focussed environment
- Organised, resourceful, deadline driven and supportive of the wider team
- Quality orientated with great attention to detail
- IT literate
What makes you stand out
- Hold or willing to work towards Chartered Insurance Institute Certificate in Insurance
- Previous customer service experience
What we offer
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
Hear from the hiring manager
“Our team here is motivated and upbeat. We support clients through the life cycle of their policy by building strong relationships, resolving queries, and working with colleagues to deliver excellent service.”
Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes.
The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
Customer Service Advisor in Eastleigh employer: Ecclesiastical Insurance UK
Contact Detail:
Ecclesiastical Insurance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Eastleigh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyd & Whyte and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle client interactions.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous customer service experience and any relevant qualifications. Make sure to share specific examples of how you've gone above and beyond for clients in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in Eastleigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your ability to build rapport and provide excellent client service.
Showcase Your Customer Service Skills: In your application, give examples of how you've successfully handled customer queries in the past. We want to see how you can maintain high levels of client satisfaction and retention, so don’t hold back on those success stories!
Be Professional and Personable: While we love a friendly tone, remember to keep it professional. Your written application should reflect your communication skills, so use clear language and check for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ecclesiastical Insurance UK
✨Know the Company Inside Out
Before your interview, take some time to research Lloyd & Whyte and the Benefact Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to build rapport is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Compliance Questions
Since the role involves working in a regulated environment, be prepared to discuss how you ensure compliance and maintain high standards. Think of specific instances where you adhered to guidelines or helped others do so, as this will demonstrate your understanding of the importance of compliance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for professional development, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s goals.
