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- Tasks: Manage your own caseload of liability claims from start to finish.
- Company: Join Ecclesiastical Insurance, a purpose-led organisation making a difference in the community.
- Benefits: Enjoy hybrid working, generous bonuses, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a top-rated team that values collaboration and personal development.
- Qualifications: Strong customer service skills and a willingness to learn are essential.
- Other info: Opportunity to gain professional qualifications with full study support.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the Claims Handler – Liability role at Ecclesiastical Insurance UK
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Join to apply for the Claims Handler – Liability role at Ecclesiastical Insurance UK
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Manchester
Job ref: 204037
About The Role
Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Claims Handler to join our Manchester office.
This is an excellent opportunity for an existing liability claims handler, to join the liability claims team in its city centre office. Working closely with your colleagues, you will be responsible for managing your own caseload from notification through to closure.
Engaging with various stakeholders and contributing to a dynamic and high-performing team, you will have a direct influence on the outcome of your team and department.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive purpose-led organisation.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK\’s top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What You\’ll Be Doing
- Managing a varied caseload of EL/ PL and TPPD claims whilst maintaining our market leading customer service and quality standards
- Proactively handling all allocated claims, effectively communicating with all key internal and external stakeholders from initial notification through to final settlement
- Monitoring, maintaining and developing personal knowledge and skills through continued professional development, supported by our Claims Faculty and robust coaching programme.
What you\’ll need to have
- To be able to demonstrate a clear appreciation of the need for exceptional standards of customer service and costs containment
- Demonstrate an ability to manage an EL/ PL and TPPD caseload
- Strong negotiation skills both verbal and written
- Track record of delivering excellence
- Willingness to take full ownership of each individual claim
What makes you stand out
- Excellent team working skills
- Energy, focus and an interest in personal development
- Cert CII qualified (working towards)
What We Offer
- A competitive salary – let\’s discuss it
- Hybrid working
- Group Personal Pension – up to 12% employer contribution
- Generous annual bonus scheme between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Hear from the hiring manager
\”Our claims team in Manchester is responsible for managing all of Ecclesiastical’s liability claims across the UK, being our centre of liability excellence. With a bHeard 3-star rating, we are a team that values working closely together and being there when our customer needs us most.
We are proud to protect some of the most interesting and iconic organisations in the UK, making the work particularly interesting and rewarding.”
About Us
Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.
As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
- Directory of Social Change’s UK Guides to Company Giving 2017-26
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Claims Handler - Liability employer: Ecclesiastical Insurance UK
Contact Detail:
Ecclesiastical Insurance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Liability
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be handling, such as EL/PL and TPPD. Understanding the nuances of these claims will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of Ecclesiastical Insurance. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable in interviews.
✨Tip Number 3
Brush up on your negotiation skills, as they are crucial for a Claims Handler. Consider role-playing scenarios with friends or colleagues to practice articulating your points clearly and confidently.
✨Tip Number 4
Showcase your enthusiasm for personal development. Research the professional qualifications mentioned in the job description and express your eagerness to pursue them, highlighting how this aligns with your career goals.
We think you need these skills to ace Claims Handler - Liability
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling liability claims. Use specific examples that demonstrate your ability to manage a caseload and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the importance of customer service and how your skills align with the job requirements.
Highlight Relevant Skills: In your application, emphasise your negotiation skills and any certifications you hold, such as Cert CII. This will show that you are serious about your professional development and capable of handling the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at Ecclesiastical Insurance UK
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Claims Handler - Liability. Familiarise yourself with terms like EL/PL and TPPD claims, as well as the importance of customer service in this role.
✨Showcase Your Negotiation Skills
Since strong negotiation skills are crucial for this position, prepare examples from your past experiences where you successfully negotiated outcomes. Be ready to discuss how you handle difficult conversations and reach satisfactory resolutions.
✨Demonstrate Teamwork
Ecclesiastical Insurance values collaboration, so be prepared to share instances where you worked effectively within a team. Highlight your ability to contribute positively to a group dynamic and support your colleagues.
✨Express Your Commitment to Development
The company encourages personal development, so express your willingness to learn and grow. Mention any relevant qualifications you are pursuing, such as Cert CII, and how you plan to enhance your skills in the claims handling field.
