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For Companies At a Glance
- Tasks: Guide clients through the claims process and ensure exceptional service.
- Company: Join Lansdown Insurance Brokers, part of the Benefact Group, a charity-driven company.
- Benefits: 28 days leave, birthday off, pension scheme, and health benefits.
- Why this job: Make a difference in people's lives while building your career in insurance.
- Qualifications: Understanding of insurance, excellent communication skills, and customer service experience.
- Other info: Support for professional qualifications and a positive, inclusive work culture.
The predicted salary is between 28800 - 43200 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Salary: Dependent on experience
Location: Cheltenham
About the role
Lansdown Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Executive to join our Cheltenham office. Within this role you will be working in the Claims Department as an intermediary between policyholders and insurance companies by helping to deliver exceptional customer claims service experience. Your role will focus on advising clients, obtaining and reviewing all claim documentation.
Why join us
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK’s 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you'll be doing
- Servicing a variety of clients under different classes of business to guide and advise them on policy cover and claims process, to ensure claims department provides a quality service to its customers
- Checking insurance cover and policy dates before providing policy/claim advice or reviewing new claims
- Acknowledging all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
- Liaising with Clients, Insurers, Property Managers, Agents, Loss Adjusters to support the effective management of claims
- Providing input underwriters claims experience when requested
What you'll need to have
- General understanding of Personal and Commercial Insurance
- Excellent communication both written and verbal (able to listen and understand information presented by claimants)
- Interpretation and understanding of key terms and phrases used in insurance-related documents
- Knowledge of administrative and clerical procedures, arrange actions that have been undertaken in the claims process
- A proven ability to deliver exceptional customer service
What makes you stand out
- A conscientious, positive, and enthusiastic approach to work, maintaining good working relationships with colleagues and clients
- Certificate in Insurance
What we offer
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
About us
Lansdown Insurance Brokers is an established property insurance broker with over 60 years’ experience of offering specialist products and advice for landlord, business and personal lines insurance. In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
Claims Executive in Cheltenham employer: Ecclesiastical Insurance UK
Contact Detail:
Ecclesiastical Insurance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Lansdown Insurance Brokers or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of personal and commercial insurance. Be ready to discuss how you can deliver exceptional customer service and handle claims effectively. Show them you’re the Claims Executive they’ve been looking for!
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience and skills. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring manager.
We think you need these skills to ace Claims Executive in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Executive role. Highlight your experience in customer service and insurance, and don’t forget to mention any relevant qualifications. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Lansdown Insurance Brokers and how your background aligns with our values. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language, check for typos, and structure your thoughts logically. We appreciate clarity and professionalism in all our interactions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Ecclesiastical Insurance UK
✨Know Your Insurance Basics
Before heading into the interview, brush up on your understanding of personal and commercial insurance. Familiarise yourself with key terms and phrases that are commonly used in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Claims Executive, excellent communication is crucial. Prepare examples from your past experiences where you effectively communicated with clients or colleagues. Practising clear and concise responses will demonstrate your ability to listen and understand information presented by claimants.
✨Demonstrate Customer Service Excellence
Think of specific instances where you delivered exceptional customer service. Be ready to discuss how you handled challenging situations and ensured a positive outcome for clients. This will highlight your commitment to providing quality service, which is key for this role.
✨Research the Company Culture
Take some time to learn about Lansdown Insurance Brokers and the Benefact Group. Understanding their values, mission, and commitment to charity can help you align your answers with their culture. Showing that you resonate with their ethos will make you a more appealing candidate.
