Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage credit control, maximise cash collection, and build relationships with customers.
- Company: Join Benefact Group, a charity-owned financial services leader committed to making a difference.
- Benefits: Enjoy hybrid working, competitive salary, generous bonuses, and extensive health benefits.
- Why this job: Be part of a supportive team that values your growth and contributes to charitable causes.
- Qualifications: Experience in credit control and strong negotiation skills are essential.
- Other info: Embrace a culture of kindness and ambition while making a positive impact.
The predicted salary is between 28800 - 43200 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: 12 month fixed term contract
Location: Gloucester
About the role
Benefact Group are looking for a Credit Controller to join our Gloucester office. As Credit Controller you will provide an effective professional credit control service to the business, maximising performance and effectively contributing to company goals.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing
- Maintain up to date worksheets to provide performance figures and effectively manage collection activity to maximise cash collection and minimise bad debt in line with KPI’s.
- Communicate and liaise with internal and external contacts, providing a prompt and accurate service to maximise efficiency and to meet cash collection and overdue targets. The telephone to be the main tool.
- Produce Regional reports highlighting credit performance results and key issues.
- Promptly and accurately escalate credit issues as appropriate to Group Credit Risk Manager, GCM Team Leader, BDM or Credit Agency Administrator in respect of problem accounts to minimise the potential for bad debt.
- Deliver accurate MI within defined timescales.
- Produce appropriate documentation to be used in both internal and external settings ensuring quality is in line with requirements.
What you’ll need to have
- Experience in a credit control role, preferably in the financial services industry.
- Effective negotiation skills utilised with brokers, customers, underwriters and BDM’s.
- Effective relationship building with intermediaries and customers.
- Familiar with direct debit collections by BACS.
What makes you stand out
- Certificate in Credit Management or level 3 Diploma in Credit Management.
What we offer
- A competitive salary - let’s discuss it.
- Hybrid working.
- Group Personal Pension - up to 12% employer contribution.
- Generous annual bonus scheme between 6% and 24%.
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
- £200 annual personal grant to a charity of your choice.
- Encouraged to take at least one volunteering day per year.
- Employee Assistance Programme.
- Full study support to gain professional qualifications.
- Access to virtual GP.
- Enhanced maternity and paternity pay.
Hear from the hiring manager
"The Group Credit Management team offer a unique opportunity to deal with both our Direct and Intermediary Customers, providing valuable support across the Group and ensuring cash flow remains maximised for the benefit of our group values. We are looking for a self motivated, adaptable individual to join our friendly and supportive team."
About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Credit Controller in Gloucester employer: Ecclesiastical Insurance Group
Contact Detail:
Ecclesiastical Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Gloucester
✨Tip Number 1
Get to know the company before your interview! Research Benefact Group's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since you'll be dealing with brokers and customers, role-play some scenarios with a friend. This will boost your confidence and help you articulate your points clearly during the interview.
✨Tip Number 3
Prepare questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what you want to know regarding their credit control processes or team dynamics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining Benefact Group directly.
We think you need these skills to ace Credit Controller in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and any relevant skills, like negotiation and relationship building. We want to see how you can contribute to our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at Benefact Group. Let us know what makes you stand out!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements in previous roles. Whether it’s improving cash collection rates or reducing bad debt, we love to see quantifiable results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ecclesiastical Insurance Group
✨Know Your Numbers
As a Credit Controller, you'll be dealing with performance figures and cash collection metrics. Brush up on your understanding of KPIs related to credit control and be ready to discuss how you've met or exceeded these in past roles.
✨Master the Art of Communication
Since communication is key in this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively liaised with brokers, customers, and internal teams to resolve issues and improve cash flow.
✨Showcase Your Negotiation Skills
Effective negotiation is crucial for a Credit Controller. Think of specific instances where you successfully negotiated terms or resolved disputes. Be prepared to role-play a negotiation scenario during the interview to demonstrate your skills.
✨Highlight Your Adaptability
The hiring manager is looking for a self-motivated and adaptable individual. Share experiences where you've had to adjust quickly to changes in processes or priorities, especially in a financial services context, to show that you can thrive in a dynamic environment.
