Salary: Starting from £24,700.00 (depending on experience)
Working hours: 37.5 hours per week, Monday to Friday
Duration: Permanent
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Customer Service Executive to join our Business Choice Direct team in their Eastleigh office.
Customer Service Executive you will be providing exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
Business Choice Direct are part of the Lloyd & Whyte Group, a group of businesses which provides insurance and financial services to specialist markets. Business Choice Direct Insurance Services Ltd is a commercial insurance broker, specialising in the logistics, high premium motor, SME, and tradesmen industries.
What you'll be doing
Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction, supporting them with changes to their policy in a timely manner both on the telephone & Live Chat facility
Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
Adhere to all Company, regulatory and compliance guideline requirements
Maintain own technical competence
Achieve individual objectives and key performance indicators as set and agreed
Support colleagues from all areas of the business as required
What you'll need to have
Confidence and capability of building rapport over the telephone to provide an excellent client experience
Ability to work in a regulated, compliant and client focused environment
Be organised, resourceful, deadline driven and supportive of the wider team
Be quality orientated with great attention to detail
IT literate
What makes you stand out
Previous experience in the UK insurance industry
Chartered Insurance Institute Certificate in Insurance (or willing to work towards)
What we offer
28 days annual leave plus bank holidays
Your birthday off
An array of health and wellbeing benefits, company cash plan, income protection and life assurance
Enhanced sick pay and parental leave
Support and funding toward study and professional qualifications
Paid time off for volunteering
Hear from the hiring manager
"Our team here is motivated and upbeat. We support clients through the life cycle of their policy by building strong relationships, resolving queries, and working with colleagues to deliver excellent service. "
Customer Service Executive in Eastleigh employer: Ecclesiastical Insurance Group
Lloyd & Whyte, part of Benefact Group, is an exceptional employer located in Eastleigh, offering a vibrant and inclusive work culture that prioritises employee development and community impact. With competitive salaries, generous benefits including 28 days of annual leave, and a commitment to charitable causes, employees thrive in a supportive environment that fosters growth and collaboration. Join a team recognised as one of the UK's Best Big Companies to Work For, where your contributions truly make a difference.
Contact Details:
Ecclesiastical Insurance Group Recruitment Team
