Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help clients navigate claims with empathy and professionalism while managing the process from start to finish.
- Company: Join Lycetts Insurance Brokers, part of Benefact Group, a purpose-driven organisation with over 60 years of experience.
- Benefits: Enjoy hybrid working, competitive salary, generous leave, and professional development funding.
- Why this job: Make a positive impact in clients' lives while growing in an inclusive and ambitious environment.
- Qualifications: Strong insurance knowledge and excellent communication skills; experience in a similar role preferred.
- Other info: We value diversity and welcome applicants from all backgrounds; support available during recruitment.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
Claims Handler/Senior Claims Handler, Chipping Norton
col-narrow-left
Client:
Ecclesiastical Insurance Group
Location:
Chipping Norton, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
864813af5368
Job Views:
42
Posted:
15.07.2025
Expiry Date:
29.08.2025
col-wide
Job Description:
Working hours:35 hours per week, Monday to Friday
Duration:Permanent
Location:Newcastle,Edinburgh, Charlbury, Northampton , or Catterick(hybrid working of 2 days working from home per week available upon successful completion of probation)
About the role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Handler/Senior Claims Handler to join the Claims Team in our Head Office in Newcastle, or one of our Regional Claims Hubs based in Edinburgh, Charlbury, Northampton or Catterick.
We’re looking for a Claims Handler with a strong technical understanding of insurance and a compassionate approach to client care. This is more than just a job – it’s a rewarding opportunity to support people when they’re at their most vulnerable, ensuring they receive a fair and seamless claims experience.
Joining our rapidly expanding andinnovative Group presents a fantastic opportunity to develop your career andbecome an integral part of an inclusive, purpose-led organisation.
Key responsibilities
- Guiding clients through the claims process with empathy and professionalism
- Using your insurance knowledge to ensure fair outcomes
- Communicating clearly with clients, insurers, and third parties
- Managing claims from start to finish with care and attention to detail
- Making a real difference in people’s lives every day
Knowledge, skills and experience
- Solid technical knowledge of insurance products and claims handling
- Excellent communication and organisational skills
- Experience in a similar role (preferred)
What we offer
- A competitive salary – let\’s discuss it
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
About us
The Lycetts group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating aninclusive culture and building an environment where each and every one of usfeels valued and respected. We are a community made up of people with arange of different backgrounds, abilities, perspectives, beliefs and interestsand we value the strength this brings to us as a Group. We welcome applicationsfrom everyone.
If you need any additional support during therecruitment process, then please let us know.
*Directory of Social Change’s UK Guides to Company Giving 2017-26
#J-18808-Ljbffr
Claims Handler/Senior Claims Handler employer: Ecclesiastical Insurance Group
Contact Detail:
Ecclesiastical Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler/Senior Claims Handler
✨Tip Number 1
Familiarise yourself with the specific claims processes and regulations relevant to the insurance industry. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with current or former employees of Lycetts Insurance Brokers or similar companies. Engaging in conversations about their experiences can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past work where you handled claims with empathy and professionalism. This will help you articulate your approach to client care effectively.
✨Tip Number 4
Research the company culture at Benefact Group and be ready to discuss how your values align with theirs. Showing that you resonate with their mission of kindness and diversity can set you apart from other candidates.
We think you need these skills to ace Claims Handler/Senior Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Claims Handler/Senior Claims Handler position. Tailor your application to highlight how your skills and experience align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in insurance and claims handling. Use bullet points to outline your achievements and responsibilities in previous roles, focusing on your technical skills and client care approach.
Write a Personalised Cover Letter: In your cover letter, express your passion for helping clients during vulnerable times. Mention specific examples from your past experiences that demonstrate your empathy and professionalism in claims handling.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at Ecclesiastical Insurance Group
✨Show Empathy and Understanding
As a Claims Handler, you'll be dealing with clients during vulnerable times. Make sure to demonstrate your ability to empathise with their situations during the interview. Share examples of how you've supported clients in the past, highlighting your compassionate approach.
✨Highlight Your Technical Knowledge
The role requires solid technical insurance and claims handling knowledge. Be prepared to discuss your experience in this area. Brush up on relevant insurance concepts and be ready to explain how you've applied this knowledge in previous roles.
✨Communicate Clearly
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. You might be asked to explain complex insurance terms, so ensure you can do this in a way that's easy for anyone to understand.
✨Demonstrate Organisational Skills
Managing claims from start to finish requires excellent organisational skills. Prepare to discuss how you prioritise tasks and manage your time effectively. Providing specific examples of how you've handled multiple claims or projects simultaneously will showcase your abilities.
