Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients through the claims process with empathy and professionalism.
- Company: Join Benefact Group, a charity-owned financial services leader with a strong giving ethos.
- Benefits: Enjoy hybrid working, competitive salary, annual bonuses, and generous leave.
- Why this job: Make a real difference in people's lives while developing your career in an inclusive environment.
- Qualifications: Solid insurance knowledge and excellent communication skills; experience preferred.
- Other info: Opportunities for career development and professional qualifications funding available.
The predicted salary is between 28800 - 42000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Newcastle, Edinburgh, Charlbury, Northampton, or Catterick (hybrid working of 2 days working from home per week available upon successful completion of probation)
About the role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Handler/Senior Claims Handler to join the Claims Team in our Head Office in Newcastle, or one of our Regional Claims Hubs based in Edinburgh, Charlbury, Northampton or Catterick. We’re looking for a Claims Handler with a strong technical understanding of insurance and a compassionate approach to client care. This is more than just a job - it’s a rewarding opportunity to support people when they’re at their most vulnerable, ensuring they receive a fair and seamless claims experience. Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Key responsibilities
- Guiding clients through the claims process with empathy and professionalism
- Using your insurance knowledge to ensure fair outcomes
- Communicating clearly with clients, insurers, and third parties
- Managing claims from start to finish with care and attention to detail
- Making a real difference in people’s lives every day
Knowledge, skills and experience
- Solid technical knowledge of insurance products and claims handling
- Excellent communication and organisational skills
- Experience in a similar role (preferred)
What we offer
- A competitive salary - let's discuss it
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
About us
The Lycetts group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Claims Handler/Senior Claims Handler employer: Ecclesiastical Insurance Group
Contact Detail:
Ecclesiastical Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler/Senior Claims Handler
✨Tip Number 1
Familiarise yourself with the specific insurance products and claims processes relevant to the role. This will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Demonstrate your empathy and client care skills through examples from your past experiences. Prepare stories that highlight how you've supported clients in challenging situations, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Network with current or former employees of Ecclesiastical Insurance Group or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Research the latest trends in the insurance industry, particularly around claims handling. Being knowledgeable about current challenges and innovations can set you apart as a candidate who is proactive and well-informed.
We think you need these skills to ace Claims Handler/Senior Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Claims Handler/Senior Claims Handler position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your technical knowledge of insurance products and claims handling. Use bullet points to outline your achievements and experiences in previous roles, focusing on how you've made a difference in client care.
Write a Strong Cover Letter: In your cover letter, express your passion for helping clients during challenging times. Highlight your communication skills and any relevant experience in similar roles. Make sure to convey your understanding of the company's values and how you can contribute to their mission.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ecclesiastical Insurance Group
✨Show Empathy and Understanding
As a Claims Handler, you'll be dealing with clients who may be going through tough times. Demonstrating empathy during the interview will show that you understand the importance of client care and can handle sensitive situations with compassion.
✨Highlight Your Technical Knowledge
Make sure to discuss your understanding of insurance products and claims handling processes. Be prepared to answer technical questions that may arise, as this role requires a solid grasp of the subject matter.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you might need to demonstrate how you would handle specific claims situations. Practising these types of questions can help you articulate your thought process and decision-making skills effectively.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. During the interview, focus on articulating your thoughts clearly and confidently. This will not only showcase your communication abilities but also reflect how you would interact with clients and colleagues in the workplace.
