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- Tasks: Manage your own caseload of liability claims from start to finish.
- Company: Join Ecclesiastical Insurance, part of Benefact Group, a charity-owned company making a difference.
- Benefits: Enjoy a competitive salary, generous bonuses, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a purpose-led team that values collaboration and personal development.
- Qualifications: Strong customer service skills and experience managing liability claims are essential.
- Other info: Work in a vibrant Manchester office with a focus on community and sustainability.
The predicted salary is between 28800 - 42000 £ per year.
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Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Manchester
Job ref: 204037
About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Claims Handler to join our Manchester office.
This is an excellent opportunity for an existing liability claims handler, to join the liability claims team in its city centre office. Working closely with your colleagues, you will be responsible for managing your own caseload from notification through to closure.
Engaging with various stakeholders and contributing to a dynamic and high-performing team, you will have a direct influence on the outcome of your team and department.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive purpose-led organisation.
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK\’s top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What you\’ll be doing
- Managing a varied caseload of EL/ PL and TPPD claims whilst maintaining our market leading customer service and quality standards
- Proactively handling all allocated claims, effectively communicating with all key internal and external stakeholders from initial notification through to final settlement
- Monitoring, maintaining and developing personal knowledge and skills through continued professional development, supported by our Claims Faculty and robust coaching programme.
What you\’ll need to have
- To be able to demonstrate a clear appreciation of the need for exceptional standards of customer service and costs containment
- Demonstrate an ability to manage an EL/ PL and TPPD caseload
- Strong negotiation skills both verbal and written
- Track record of delivering excellence
- Willingness to take full ownership of each individual claim
What makes you stand out
- Excellent team working skills
- Energy, focus and an interest in personal development
- Cert CII qualified (working towards)
What we offer
- A competitive salary – let\’s discuss it
- Group Personal Pension – up to 12% employer contribution
- Generous annual bonus scheme between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Hear from the hiring manager
\”Our claims team in Manchester is responsible for managing all of Ecclesiastical’s liability claims across the UK, being our centre of liability excellence. With a bHeard 3-star rating, we are a team that values working closely together and being there when our customer needs us most.
We are proud to protect some of the most interesting and iconic organisations in the UK, making the work particularly interesting and rewarding.”
About us
Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.
As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
*Directory of Social Change’s UK Guides to Company Giving 2017-26
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Claims Handler - Liability employer: Ecclesiastical Insurance Group
Contact Detail:
Ecclesiastical Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Liability
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be handling, such as EL/PL and TPPD. Understanding these areas will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of Ecclesiastical Insurance on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable in your application process.
✨Tip Number 3
Prepare to discuss your negotiation skills in detail. Think of specific examples where you've successfully negotiated outcomes in previous roles, as this is a key requirement for the Claims Handler position.
✨Tip Number 4
Show your enthusiasm for personal development by researching relevant professional qualifications, such as Cert CII. Mentioning your willingness to pursue these qualifications can set you apart as a proactive candidate.
We think you need these skills to ace Claims Handler - Liability
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling liability claims, customer service excellence, and any negotiation skills. Use keywords from the job description to align your qualifications with what Ecclesiastical Insurance is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed claims in the past and how you embody the values of teamwork and personal development that the company promotes.
Showcase Your Skills: Clearly outline your strong negotiation skills and ability to manage a varied caseload. Provide concrete examples of how you've delivered excellence in previous roles, as this will demonstrate your capability to meet their high standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the role of a Claims Handler.
How to prepare for a job interview at Ecclesiastical Insurance Group
✨Showcase Your Claims Experience
Make sure to highlight your previous experience as a claims handler, especially in handling EL/PL and TPPD claims. Be prepared to discuss specific cases you've managed and the outcomes, demonstrating your ability to handle a varied caseload effectively.
✨Demonstrate Customer Service Skills
Ecclesiastical Insurance values exceptional customer service. Prepare examples of how you've gone above and beyond for clients in past roles. This will show that you understand the importance of maintaining high standards in customer interactions.
✨Prepare for Negotiation Scenarios
Since strong negotiation skills are essential for this role, think of situations where you've successfully negotiated outcomes. Practice articulating your thought process and strategies during these negotiations to impress your interviewers.
✨Express Your Interest in Personal Development
The company supports continued professional development, so be ready to discuss your career goals and how you plan to achieve them. Mention any relevant qualifications you're pursuing, like Cert CII, to show your commitment to growth within the industry.
