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For Companies At a Glance
- Tasks: Assist clients with insurance claims and provide exceptional customer service.
- Company: Join Lansdown Insurance Brokers, part of Benefact Group, a charity-owned financial services leader.
- Benefits: Enjoy 28 days annual leave, birthday off, health benefits, and support for professional qualifications.
- Why this job: Be part of a top-rated company that values kindness and offers career growth in a collaborative environment.
- Qualifications: General understanding of insurance, excellent communication skills, and a passion for customer service.
- Other info: Opportunity to make a difference while working in a supportive and inclusive culture.
The predicted salary is between 22400 - 33600 £ per year.
Salary: Starting from £28,000.00 (depending on experience)
Working hours: 35 hours per week
Duration: Permanent
About the role
Lansdown Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Executive to join our Cheltenham office.
Within this role you will be working in the Claims Department as an intermediary between policyholders and insurance companies by helping to deliver exceptional customer claims service experience. Your role will focus on advising clients, obtaining and reviewing of all claim documentation.
Job alert service
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK\’s top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What you\’ll be doing
- To service a variety of clients under different classes of business to guide and advise them on policy cover and claims process, to ensure claims department provides a quality service to its customers
- Check insurance cover and policy dates before providing policy/claim advice or reviewing new claims
- Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
- Liaise with Clients, Insurers, Property Managers, Agents, Loss Adjusters to support the effective management of claims
- Provide input underwriters claims experience when requested
What you\’ll need to have
- General understanding of Personal and Commercial Insurance
- Excellent communication both written and verbal (able to listen and understand information presented by claimants)
- Interpretation and understanding of key terms and phrases used in insurance-related documents
- Knowledge of administrative and clerical procedures, arrange actions that have been undertaken in the claims process
- A proven ability to deliver exceptional customer service
What makes you stand out
- A conscientious, positive, and enthusiastic approach to work, maintaining good working relationships with colleagues and clients
- Cert CII
What we offer
- 28 days annual leave plus bank holidays
- Your birthday off
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
Hear from the hiring manager
\”We’re seeking an experienced Claims Executive to join our growing business and work with our friendly and experienced claims team. As an Insurance Claim Specialist within our Team, you will support us in delivering excellent claim journeys to our clients. If you’re seeking an opportunity to further your career in the insurance Claims world, we’d love to hear from you.\”
About us
Lansdown Insurance Brokers is an established property insurance broker with over 60 years’ experience of offering specialist products and advice for landlord, business and personal lines insurance. In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
*Directory of Social Change’s UK Guides to Company Giving 2017-26
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 16/07/2025 by TN United Kingdom
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Claims Executive employer: Ecclesiastical Insurance Group
Contact Detail:
Ecclesiastical Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive
✨Tip Number 1
Familiarise yourself with the key terms and phrases used in insurance documents. This will not only help you understand the role better but also demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled client interactions in the past. This will be crucial in demonstrating your fit for a role focused on delivering exceptional service.
✨Tip Number 4
Research Lansdown Insurance Brokers and the Benefact Group thoroughly. Understanding their values, culture, and recent initiatives will allow you to tailor your approach and show genuine interest in becoming part of their team.
We think you need these skills to ace Claims Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Executive. Familiarise yourself with the key tasks mentioned in the job description, such as advising clients and managing claims documentation.
Tailor Your CV: Customise your CV to highlight relevant experience in insurance or customer service. Emphasise any previous roles where you've demonstrated excellent communication skills and a strong understanding of insurance processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Lansdown Insurance Brokers that appeal to you, such as their commitment to charity and employee development.
Highlight Relevant Qualifications: If you have any qualifications related to insurance, such as Cert CII, be sure to mention them prominently in your application. This will demonstrate your commitment to the field and enhance your candidacy.
How to prepare for a job interview at Ecclesiastical Insurance Group
✨Understand the Claims Process
Familiarise yourself with the claims process and terminology used in insurance. This will help you answer questions confidently and demonstrate your knowledge of the industry.
✨Showcase Your Communication Skills
Since the role requires excellent communication, prepare to discuss examples where you've effectively communicated with clients or colleagues. Highlight your ability to listen and understand complex information.
✨Demonstrate Customer Service Excellence
Be ready to share specific instances where you've provided exceptional customer service. This could include resolving issues or going above and beyond for a client, which is crucial for this role.
✨Research the Company Culture
Learn about Lansdown Insurance Brokers and the Benefact Group's values and culture. Showing that you align with their commitment to making a difference can set you apart from other candidates.
