At a Glance
- Tasks: Assist patients and manage appointments in a friendly, efficient manner.
- Company: Join a supportive and forward-thinking GP practice.
- Benefits: Enjoy private parking, social events, and career development opportunities.
- Other info: Dynamic team environment with a focus on personal and professional growth.
- Why this job: Make a real difference in patient care while growing your skills.
- Qualifications: Customer service experience is essential; GP practice experience is a plus.
The predicted salary is between 20000 - 25000 € per year.
Ready for a change? Would you like to join our friendly, supportive, and forward-thinking team? We are looking to recruit a Medical Receptionist on a 20-25 hour per week basis. The role involves receiving, assisting, and directing patients to the appropriate service or healthcare professional in a courteous, efficient and effective way. This role provides general assistance to the Practice team and projects a positive image to patients and visitors, in person and via telephone.
Responsibilities
- Ensure an effective and efficient reception service is provided to patients and other visitors.
- Deal with general enquiries, explain procedures and make new and follow-up appointments.
- Use judgement to triage patients with urgent needs without prior appointments.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
- Receive and make telephone calls, divert calls and take accurate messages for prompt delivery.
- Enter requests for home visits into the clinical system, recording details and, when necessary, referring to the Duty Doctor.
- Process repeat prescription requests; ensure they are ready for patient collection within 48 hours.
- Complete any action required by clinicians for further information or patient contact details.
- Advise patients of relevant charges for private services, accept payment and issue receipts.
- Enter patient information into the computer as required.
- Prepare clinical rooms for surgeries, supply prescription forms, and maintain adequate consumables.
- Open premises at the start of the day, deactivate the alarm and prepare to receive patients.
- Secure the premises at the end of the day, ensuring lights are off and the alarm is activated.
- Register new patients onto the computer system promptly and accurately.
- Provide holiday and sick cover for colleagues as needed.
- Keep the kitchen and waiting room tidy.
- Undertake additional duties as requested by the Senior Receptionist, Practice Manager, or Partners.
Administration Duties
- Process incoming and outgoing mail according to practice protocols.
- Record actions taken in patient records or in accordance with practice protocols.
- Complete daily, weekly and monthly core tasks to support smooth operation of the reception area.
Confidentiality
All patient information is handled with strict confidentiality, in line with practice policies and procedures protecting personal and sensitive data.
Health & Safety
- Use personal security systems within the workplace.
- Identify risks and manage them appropriately.
- Apply infection control procedures and maintain tidy work areas.
- Report potential risks and act as a chaperone when requested by a clinician.
Equality and Diversity
Support the equality, diversity and rights of patients, carers and colleagues, acting in a welcoming and non-judgmental manner and respecting privacy, dignity and beliefs.
Personal/Professional Development
Participate in annual performance reviews and maintain a record of personal and professional development. Take responsibility for own learning and performance improvements.
Quality
- Alert team members to quality and risk issues.
- Assess own performance and work with supervision where needed.
- Contribute to team effectiveness and suggest improvements.
- Manage time, workload and resources effectively.
Communication
Communicate effectively with team members, patients and carers. Respond to alternative communication methods as required.
Contribution to Implementation of Services
Apply practice policies, standards and guidance. Discuss with team how policies influence own work. Participate in audit when appropriate.
Qualifications – Experience
Essential – Experience of working in customer service.
Desirable – Experience of working a GP practice.
Disclosure and Barring Service Check
This post requires a DBS check under the Rehabilitation of Offenders Act Exceptions Order 1975.
Benefits
- Private onsite staff parking.
- Regular social events.
- Training and career development opportunities.
- Newly refurbished consulting rooms.
- Protected continuity slots and a person-centred care ethos.
GP Receptionist in Sheffield employer: Ecclesfield Group Practice
Join our welcoming and innovative team as a GP Receptionist, where you will enjoy a supportive work culture that prioritises employee growth and development. With benefits such as private onsite parking, regular social events, and opportunities for training, you will thrive in a newly refurbished environment dedicated to providing exceptional patient care. This role not only offers meaningful work but also fosters a sense of community among colleagues, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist in Sheffield
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Consider doing mock interviews with friends or family. This will help you get comfortable with common questions and allow you to refine your answers, especially around customer service scenarios, which are key for a GP Receptionist role.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and organisational skills. These are crucial for a receptionist role, so share examples of how you've effectively managed patient interactions or handled busy situations in the past.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the position. Plus, it’s super easy to do!
We think you need these skills to ace GP Receptionist in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the GP Receptionist role. Highlight any customer service experience you have, as well as any relevant duties from previous jobs that align with what we’re looking for.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you want to join our friendly team and how you can contribute to providing excellent patient care. Keep it personal and engaging!
Showcase Your Communication Skills:As a GP Receptionist, communication is key. In your application, give examples of how you've effectively communicated with customers or colleagues in the past. This will show us you’re ready for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the recruitment process!
How to prepare for a job interview at Ecclesfield Group Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a GP Receptionist. Familiarise yourself with tasks like managing appointments, handling patient queries, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, prepare examples from your past experiences where you've excelled in dealing with customers or patients. Highlight your ability to remain calm under pressure and how you’ve effectively communicated with diverse individuals.
✨Practice Common Interview Questions
Anticipate questions related to triaging patients, handling sensitive information, and working as part of a team. Practising your responses can help you articulate your thoughts clearly during the interview. Consider doing mock interviews with a friend to build your confidence.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the practice's approach to patient care or team dynamics. This shows your enthusiasm for the position and helps you gauge if the practice is the right fit for you.
