At a Glance
- Tasks: Boost customer retention and activation through innovative CRM strategies and experiments.
- Company: Join eCarsTrade, a leading digital car marketplace in Europe.
- Benefits: Contractor agreement with a dynamic international team and flexible working hours.
- Other info: Opportunity to work in a fast-paced environment with continuous improvement.
- Why this job: Be a key player in driving success in the automotive industry with cutting-edge CRM strategies.
- Qualifications: Proficient in CRM systems, HTML, CSS, and A/B testing.
The predicted salary is between 40000 - 50000 £ per year.
eCarsTrade is a digital car marketplace, serving professional buyers in more than 40 countries. Through our online auction platform, we offer over 15,000 vehicles per week, sourced from leading fleet owners, leasing and rental companies, as well as banks and dealerships. Over the last 3 years, we have delivered a 50% YoY profitable growth, building a leading market position in Europe.
We are seeking a proactive and technically skilled CRM Manager to boost customer retention and activation through innovative strategies and experiments. If you're passionate about CRM systems, enjoy tackling complex challenges, and thrive in a fast-paced environment, we want to hear from you! Join eCarsTrade, a dynamic company at the forefront of the automotive industry, specializing in B2B sales of pre-owned vehicles. We offer a seamless online experience for car dealers across Europe. Apply today and be a key player in driving our success through cutting-edge CRM strategies.
Key Responsibilities:- CRM Development & Optimization: Analyze data to generate actionable insights and develop new hypotheses for continuous improvement. Design and conduct A/B tests to optimize customer interactions and improve outcomes. Manage and prioritize incoming tasks and requests. Utilize CRM functionality, no-code, and low-code tools to execute complex tasks. Ensure the quality of your own work through thorough QA processes.
- Direct Communications: Increase dealer retention, activation, and vehicle purchases by optimizing direct communication channels, including emails, web banners, push notifications, and SMS. Regularly adjust communication based on performance metrics. Enhance task management systems for the sales team, improving task prioritization and completion rates in collaboration with the Head of Sales. Manage and optimize HubSpot workflows, fields, and tasks.
- Internal Operations: Improve efficiency in internal operations (Administration, Purchasing, Finance, HR, Development) by refining triggers and communication systems. Work closely with stakeholders to implement and monitor changes.
- Commercial Skills: Ability to understand business needs and translate them into technical solutions.
- HTML & CSS: Essential for creating and customizing CRM communication.
- Testing & Analysis: Skilled in running A/B-tests and analyzing funnels.
- CRM Automation Software: Experience with Customer.io.
- MySQL: Strong understanding to manage and analyze data.
- No-Code/Low-Code Tools: Proficient in Make.com, Zapier.
- Contractor agreement (40 hours per week)
- Opportunity to work with a dynamic, international team
CRM Manager in London employer: eCarsTrade
eCarsTrade is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the automotive industry. As a CRM Manager, you will have the opportunity to collaborate with a talented international team, driving customer retention through cutting-edge strategies while enjoying a contractor agreement that supports work-life balance. With a strong focus on employee growth and a commitment to continuous improvement, eCarsTrade offers a rewarding environment where your skills can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at eCarsTrade. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like eCarsTrade before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to eCarsTrade:Your cover letter is your chance to shine! Tell us why you want to work at eCarsTrade specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at eCarsTrade!
How to prepare for a job interview at eCarsTrade
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
