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For Companies At a Glance
- Tasks: Lead project planning and execution for customer success initiatives.
- Company: Join ECA International Group, a leader in international mobility with a global presence.
- Benefits: Enjoy flexible work, 25 days leave, health insurance, and personal development funding.
- Why this job: Make a global impact while working in a supportive, collaborative environment.
- Qualifications: 5+ years in project management; Bachelor's degree required; SaaS experience preferred.
- Other info: Work hybrid in a vibrant office near the West End, surrounded by cafes and culture.
The predicted salary is between 43200 - 72000 £ per year.
About Us
As a leading group of companies, the ECA International Group stands as a global frontrunner in simplifying international mobility. Our collective vision is to make a positive impact by delivering exceptional products and services to our prestigious list of large enterprise clients.
Our global presence across the UK, EU, Hong Kong, Australia, and the US offers our team a world of opportunities, and our commitment to innovation ensures that you will be at the leading edge of your field.
We love to invest in our people’s success and development pathways, creating a diverse and inclusive community where your unique talents shine. Your work here has a global impact, and we prioritise work-life balance, offering flexibility to enable you to perform your best. Join us to experience a rewarding career where your potential is celebrated, and your journey to excellence begins.
About The Role
We are seeking a dynamic and organised Project and Resourcing Manager to join our Customer Success Team at ECA Global. In this role, you will ensure the seamless execution of ECA Expert implementation as well as other Customer Success initiatives, by managing project timelines, optimising resource allocation, and driving operational efficiency. The ideal candidate is a strategic thinker with strong project management and resourcing experience, excellent communication skills, and a passion for delivering exceptional customer outcomes.
Requirements
Key Responsibilities
Project Management
- Lead end-to-end project planning, execution, and monitoring for ECA Expert implementations, ad hoc client projects and Customer Success initiatives
- Coordinate with cross-functional teams (e.g., Sales, Product, Engineering) to ensure successful onboarding, implementation, and ongoing customer support
- Develop and maintain project plans, timelines, and deliverables using project management tools (e.g. Click Up, Jira, Confluence)
- Identify and mitigate risks, ensuring projects are delivered on time and within scope. Track risks and decisions within projects
- Communicate progress, challenges, and successes to internal and external stakeholders
Resourcing and Capacity Planning
- Assess and allocate team resources to ensure optimal workload distribution and project efficiency, in particular, manage the resourcing of a pool of Business Analysts
- Collaborate with team leads to forecast resource needs based on upcoming projects and customer demands
- Track and report on resource utilisation, identifying opportunities to improve productivity
- Manage and prioritise competing project requirements to align with business goals and customer needs
Operational Excellence
- Develop and refine processes for managing multiple projects and customer success initiatives
- Establish metrics and KPIs to track project performance and team effectiveness
- Implement tools and workflows to streamline project and resource management
- Drive continuous improvement initiatives to enhance team efficiency, reduce time to value for our clients and increase customer satisfaction
Customer Focus
- Partner with Customer Success Managers to ensure successful implementation of ECA Expert and other ECA solutions to achieve customer goals and ensure expectations are met
- Act as a point of escalation for project-related issues, working quickly to resolve them
- Support the team in delivering a world-class customer experience that fosters retention and growth
Qualifications
Experience : 5+ years in project management, resource management, or a related role, preferably in a SaaS or technology environment.
Education : Bachelor’s degree in Business Administration, Project Management, or a related field; PMP or equivalent certification is a plus.
Skills :
- Proven experience with project management tools (e.g., Click Up, Jira, Confluence)
- Strong organisational and multitasking abilities
- Excellent communication and interpersonal skills, with a customer-first mindset
- Analytical skills to assess resource needs and evaluate project performance
- Familiarity with customer success principles and SaaS business models
Benefits
What’s in it for you
- Enhanced Stakeholder Pension Contribution
- 25 days annual leave
- Health, Life Insurance + EAP Wellbeing Support
- Eligible for Annual Bonus Scheme
- Long Service Awards
- ClassPass Membership
- Enhanced Family Leave
- Up to £1,000 per year for personal development & training
- Season Ticket Loan
- Flexible/hybrid Work Environment
- Cycle to Work Scheme
- Free Eye Test
Our Team and Culture
We are a super friendly team that thrives on collaboration and supporting each other. We cultivate an environment where everyone feels valued and empowered to contribute their best work, helping us to realise our ambitious growth goals and mission.
Our hybrid working structure includes spending around two days a week at our Head Office in Holborn, London, in a great space filled with creative, colourful.
Need a change of scenery? Our breakout areas have comfortable seating and cool décor where you can work in your own space. Not to mention, being in the hub of the West End, we’re surrounded by many cafes and restaurants and are just a hop, skip, and a jump from the tube.#J-18808-Ljbffr
Project & Resourcing Manager employer: ECA International
Contact Detail:
ECA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project & Resourcing Manager
✨Tip Number 1
Familiarize yourself with project management tools like Click Up, Jira, and Confluence. Being proficient in these tools will not only help you stand out but also demonstrate your readiness to hit the ground running in managing projects effectively.
✨Tip Number 2
Highlight your experience in resource management and capacity planning. Be prepared to discuss specific examples of how you've optimized resource allocation in previous roles, as this is a key responsibility for the Project & Resourcing Manager position.
✨Tip Number 3
Showcase your strong communication skills by preparing to discuss how you've successfully collaborated with cross-functional teams in the past. This role requires effective coordination with various departments, so examples of teamwork will be valuable.
✨Tip Number 4
Research ECA International Group's customer success principles and SaaS business models. Understanding their approach will allow you to align your experiences with their goals and demonstrate your commitment to delivering exceptional customer outcomes.
We think you need these skills to ace Project & Resourcing Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Project & Resourcing Manager position. Highlight key responsibilities and qualifications that resonate with your experience, ensuring you can address them in your application.
Tailor Your CV: Customize your CV to reflect your project management and resource management experience. Use specific examples that demonstrate your skills in managing timelines, optimizing resources, and driving operational efficiency, as mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your strategic thinking abilities. Mention how your previous experiences align with the company's vision of delivering exceptional products and services to clients.
Highlight Relevant Tools and Skills: Make sure to mention your proficiency with project management tools like Click Up, Jira, or Confluence in both your CV and cover letter. Emphasize your organizational skills and customer-first mindset, as these are crucial for the role.
How to prepare for a job interview at ECA International
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management tools like Click Up, Jira, or Confluence. Highlight specific projects you've managed, focusing on how you planned, executed, and monitored them to achieve successful outcomes.
✨Demonstrate Your Customer Focus
Since the role emphasizes customer success, share examples of how you've partnered with clients to meet their goals. Discuss any challenges you faced and how you resolved them to ensure a positive customer experience.
✨Highlight Your Resource Management Experience
Talk about your experience in assessing and allocating resources effectively. Provide examples of how you've optimized workload distribution and improved productivity within your teams.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving abilities and how you handle competing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your strategic thinking.
