At a Glance
- Tasks: Support members and regional managers with events, communications, and exceptional service.
- Company: Join a collaborative team at ECA making a real impact in the community.
- Benefits: Up to £30,000 salary, hybrid working, health cover, and generous holiday allowance.
- Other info: Flexible working hours and opportunities for further education.
- Why this job: Be part of a supportive team and enhance member engagement across the region.
- Qualifications: Customer service experience, strong organisational skills, and event management knowledge.
The predicted salary is between 30000 - 30000 € per year.
Join our Regional Team at ECA. We are looking for an organised, proactive and customer focused Regional Coordinator to support our Members and Regional Managers across the West, Southwest and South Wales. This is an excellent opportunity for someone who enjoys working with a wide range of people, delivering high quality support and playing a key role in regional engagement.
About the Role
As a Regional Coordinator, you will provide first line support to Members and assist the Regional Managers with a variety of activities, events and communications. Your work will help drive engagement, strengthen relationships and ensure our members receive exceptional service. The salary for this role is up to £30,000.
Key Responsibilities
- Coordinate the organisation, administration and delivery of regional and cross regional events and meetings to support high attendance and strong engagement.
- Manage regional Member communications to ensure consistency of messaging and branding.
- Proactively contact Members with a turnover under £500k to highlight the value of membership and support retention.
- Handle Member calls, emails and support requests to maintain excellent service levels.
- Represent ECA at local and national exhibitions and events.
- Reconcile regional accounts in collaboration with the Finance team or REC Treasurer.
- Support the wider regional team with additional tasks as required.
About You
- Experience working in a customer focused environment.
- Strong administrative, organisational and time management skills.
- Confidence in written and verbal communication.
- Experience in event management.
- Proficiency in digital platforms such as Salesforce, Cvent and Pardot or the ability to learn quickly.
- Strong skills in MS Office, particularly PowerPoint and Excel.
- An understanding of social media platforms for communication and monitoring.
- A personable and professional approach when working with colleagues, members and stakeholders.
- Flexibility to travel within the UK and occasionally work outside normal business hours.
What we offer:
- Salary Sacrifice scheme.
- Life assurance cover (4 x salary).
- Income protection (55% of salary + pension contributions).
- Hybrid working arrangement (2 days in the office).
- 25 days annual holiday plus 8 statutory bank holidays. An additional day awarded with each 5 years of service, plus option to purchase additional annual leave.
- Additional Christmas closure days are provided, which are confirmed annually.
- Bupa Private health cover for employee at employer cost - employee can add dependents at employee cost.
- Free BUPA health assessments for all staff.
- BUPA Employee Assistance Programme and helpline.
- Summer hours (to be agreed at the discretion of your manager).
- Cycle to work scheme.
- Further education policy.
Why Join Us?
You will become part of a supportive, collaborative team that plays an essential role in delivering value to our members. This role offers variety, autonomy and the chance to make a positive impact across the region.
How to Apply:
To apply, submit a CV and Covering letter by email to eca.hr@eca.co.uk using the subject "ECA Regional Coordinator". We will be happy to provide you with a copy of the job description on request. Please note, the closing date for applications is 23:59 on Tuesday 05 May 2026.
Equal Opportunities:
ECA is an equal opportunities employer. We welcome applications from all backgrounds and are committed to fostering a diverse and inclusive workplace where everyone is respected and valued. Applicants must have the right to work in the UK.
Regional Coordinator South West, West and South Wales in Cardiff employer: ECA - Excellence in Electrotechnical and Engineering Services
ECA is an excellent employer that fosters a supportive and collaborative work culture, offering a range of benefits including a competitive salary, hybrid working arrangements, and comprehensive health cover. As a Regional Coordinator, you will have the opportunity to engage with diverse members, enhance your skills through further education policies, and enjoy a healthy work-life balance with generous holiday allowances and summer hours. Join us to make a meaningful impact in the West, Southwest, and South Wales regions while being part of a team that values your contributions.
Contact Detail:
ECA - Excellence in Electrotechnical and Engineering Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Coordinator South West, West and South Wales in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend local events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Regional Coordinator role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with someone from ECA, highlight your experience in customer service and event management. Make sure they see how your organisational skills can help strengthen member relationships.
✨Tip Number 3
Be proactive! If you hear about any upcoming events or exhibitions, don’t hesitate to volunteer or attend. This will not only give you a chance to showcase your abilities but also demonstrate your commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive team at ECA and making a positive impact across the region.
We think you need these skills to ace Regional Coordinator South West, West and South Wales in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Regional Coordinator role. Highlight your customer service experience and any event management skills you've got, as these are key for us!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be personable and professional – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling, and don’t forget to showcase your ability to engage with different audiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECA - Excellence in Electrotechnical and Engineering Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Regional Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like managing communications and coordinating events. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your Customer Focus
Since this role is all about supporting members, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your proactive approach and commitment to member satisfaction.
✨Prepare for Event Management Questions
Given that event management is a key part of the job, prepare to discuss your experience in this area. Have a couple of examples ready where you successfully organised an event or meeting, focusing on how you ensured high attendance and engagement. This will show that you can handle the responsibilities of the role effectively.
✨Demonstrate Your Communication Skills
As a Regional Coordinator, you'll need strong written and verbal communication skills. Practice articulating your thoughts clearly and confidently during the interview. You might even want to prepare a brief pitch about why you're the perfect fit for the role, showcasing your personable and professional approach.
