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- Tasks: Support clients with tech solutions and resolve trading queries efficiently.
- Company: Leading independent market player in soft commodities and technology.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for professional development.
- Why this job: Join a forward-thinking team and make a real impact in financial services.
- Qualifications: Experience in FX trading and strong tech skills in Java, SQL, or Python.
The predicted salary is between 30000 - 40000 £ per year.
I am partnered with an independent market leader in soft commodities, offering trusted transparent and tailored technology solutions, engineering opportunities across FX, fixed income and commodities.
Responsibilities:
- Provide day to day operational support and technical advice
- Manage production technology incidents to resolution
- Escalation and effective communication to business, technology and vendor partners
- Design and configure complex onboarding solutions for clients
- Analyse and quickly resolve trade queries using vendor log files and admin portals
- Provide technical support & performance analysis for trading accounts.
Qualifications:
- Experience within the Financial Services industry within FX trading or a similar position.
- Hands on technology experience in Java, FIX protocol, SQL or Python
- Understanding of e-trading and trading business flows
- Experience in manipulating data to monitor trends & procedure reports
- Ability to work in a structured way with clients and the business unit.
- Clear communicator, both written and verbal.
- Client-focused.
If you believe your experience meets the criteria, please apply with a copy of your CV.
Client Services Representative in Slough employer: EC1 Partners
Contact Detail:
EC1 Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Representative in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those working in FX trading. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Since the role involves Java, FIX protocol, SQL, or Python, make sure you can talk confidently about your experience and how it relates to the job.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled technical incidents or trade queries in the past. Real-life examples will make you stand out as a client-focused candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Services Representative in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the Financial Services industry, especially in FX trading. We want to see how your skills align with the responsibilities listed in the job description.
Showcase Your Tech Skills: Since hands-on technology experience is key, don’t forget to mention your proficiency in Java, FIX protocol, SQL, or Python. We love seeing specific examples of how you've used these skills in your previous roles.
Communicate Clearly: As a Client Services Representative, clear communication is crucial. Ensure your written application is concise and free of jargon. We appreciate straightforward language that gets to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EC1 Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of FX trading and the financial services industry. Familiarise yourself with key concepts, especially around e-trading and trading business flows. This will help you answer technical questions confidently.
✨Showcase Your Tech Skills
Since hands-on technology experience is crucial for this role, be ready to discuss your proficiency in Java, FIX protocol, SQL, or Python. Prepare examples of how you've used these skills in past roles, particularly in resolving technical issues or enhancing client solutions.
✨Communicate Clearly
As a Client Services Representative, clear communication is key. Practice articulating your thoughts and experiences succinctly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past challenges and how you resolved them.
✨Client-Focused Mindset
Demonstrate your client-focused approach by sharing examples of how you've successfully managed client relationships or resolved queries in previous roles. Highlight your ability to listen to clients' needs and provide tailored solutions, as this will resonate well with the interviewers.