At a Glance
- Tasks: Lead client onboarding projects and ensure a smooth implementation experience.
- Company: Global liquidity provider offering bespoke trading solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Opportunity to build long-term client relationships and transition into account management.
- Why this job: Join a tech-driven company and make a real impact in financial services.
- Qualifications: Experience in client onboarding and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
I am collaborating with a globally regulated liquidity provider that specialise in delivering bespoke trading solutions to a diverse range of financial institutions. Their services support brokers, hedge funds, and professional traders, offering trusted, transparent, and technology-driven solutions designed to unlock new opportunities and enhance market execution.
Key Responsibilities
- Lead new client onboarding projects from kickoff to go-live, ensuring successful implementation and client satisfaction.
- Coordinate client training and support adoption of the platform.
- Work closely with Sales, Product, and Technology teams to deliver a smooth onboarding experience.
- Manage onboarding progress, communicate with stakeholders, and drive process improvements.
- Build long-term client relationships and gradually transition into account management responsibilities.
Key Requirements
- Experience in client onboarding, implementation, project management, or customer success within financial services or technology.
- Strong project coordination, stakeholder management, and communication skills.
- Ability to train clients and explain technical concepts clearly.
- Detail-oriented, proactive problem-solver who can manage multiple priorities.
- Knowledge of eFX/financial markets.
Facilities and Operations Officer employer: EC1 Partners
As a Facilities and Operations Officer at our globally regulated liquidity provider, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, a commitment to employee growth through training and development opportunities, and a supportive environment where your contributions directly impact client success. Join us in a location that fosters professional relationships and provides access to cutting-edge technology in the financial services sector.
