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- Tasks: Lead customer onboarding and enhance their experience while identifying upsell opportunities.
- Company: Join a top independent provider of data and analytics for capital market participants.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that drives customer success and builds lasting relationships in finance.
- Qualifications: Bachelor’s degree or equivalent experience; analytical mindset is key.
- Other info: Ideal for those passionate about finance and customer engagement.
The predicted salary is between 36000 - 60000 £ per year.
Working with a leading, independent provider of historical data and analytics to capital market participants. My client provides banks, brokers, asset managers, hedge funds and global exchange groups to order book data and advanced pre and post trade analytics, in a scalable environment.
The Client Services Manager will:
- Project manage the customer onboarding process to successful deployment by leading and coordinating internal and external activities
- Educate customers and proactively improve customer experience
- Identify upsell opportunities and work with the sales team to upsell existing accounts
- Build customer relationships and drive loyalty
- Build and implement customer success playbooks for each client segment
- Liaise with the marketing team for better user insights and thought leadership
- Strong understanding of pre- and post-trade analysis needs of the trading community (exchanges, sell-side and buy-side)
- Bachelor’s degree or above or equivalent work experience
- An analytical and metrics-driven workstyle to identify client opportunity as well as risk
Client Services Manager - Social Care employer: EC1 Partners
Contact Detail:
EC1 Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - Social Care
✨Tip Number 1
Familiarise yourself with the specific needs of the trading community, especially around pre- and post-trade analysis. Understanding the nuances of how banks, brokers, and asset managers operate will give you a significant edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, particularly those involved in client services or analytics. Engaging with industry experts can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in project management and customer onboarding processes. Be ready to share specific examples of how you've successfully led similar initiatives in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss metrics you've used to drive customer success in previous roles. Highlighting your ability to identify upsell opportunities through data-driven insights will resonate well with the hiring team.
We think you need these skills to ace Client Services Manager - Social Care
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Services Manager in Social Care. Familiarise yourself with the key tasks such as project management, customer onboarding, and relationship building.
Tailor Your CV: Customise your CV to highlight relevant experience in client services, project management, and analytics. Use specific examples that demonstrate your ability to improve customer experience and drive loyalty.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the trading community's needs. Mention how your analytical skills and metrics-driven approach can benefit the company and its clients.
Highlight Relevant Skills: In your application, emphasise skills that align with the job description, such as communication, project management, and the ability to identify upsell opportunities. Make sure to provide concrete examples of how you've successfully applied these skills in previous roles.
How to prepare for a job interview at EC1 Partners
✨Understand the Industry
Familiarise yourself with the capital markets and the specific needs of banks, brokers, and asset managers. Being able to discuss industry trends and how they impact client services will show your depth of knowledge.
✨Demonstrate Project Management Skills
Prepare examples of how you've successfully managed projects in the past, particularly in onboarding processes. Highlight your ability to coordinate activities and lead teams to achieve successful outcomes.
✨Showcase Customer Relationship Building
Be ready to discuss your strategies for building strong customer relationships. Share specific instances where you have improved customer loyalty or identified upsell opportunities.
✨Highlight Analytical Skills
Since the role requires an analytical mindset, prepare to discuss how you've used data to drive decisions in previous roles. Be specific about metrics you've tracked and how they influenced your approach to client services.
