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- Tasks: Lead customer onboarding and enhance their experience while identifying upsell opportunities.
- Company: Join a top independent provider of data and analytics for capital market participants.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer relationships and drives loyalty in the trading community.
- Qualifications: Bachelor’s degree or equivalent experience; analytical mindset is a must.
- Other info: Ideal for those passionate about finance and customer success.
The predicted salary is between 36000 - 60000 £ per year.
Working with a leading, independent provider of historical data and analytics to capital market participants. My client provides banks, brokers, asset managers, hedge funds and global exchange groups with order book data and advanced pre and post trade analytics, in a scalable environment.
The Client Services Manager will:
- Project manage the customer onboarding process to successful deployment by leading and coordinating internal and external activities
- Educate customers and proactively improve customer experience
- Identify upsell opportunities and work with the sales team to upsell existing accounts
- Build customer relationships and drive loyalty
- Build and implement customer success playbooks for each client segment
- Liaise with the marketing team for better user insights and thought leadership
- Strong understanding of pre- and post-trade analysis needs of the trading community (exchanges, sell-side and buy-side)
- Bachelor’s degree or above or equivalent work experience
- An analytical and metrics-driven workstyle to identify client opportunity as well as risk
Client Services Manager Care Home employer: EC1 Partners
Contact Detail:
EC1 Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager Care Home
✨Tip Number 1
Familiarise yourself with the specific needs of the trading community, especially around pre- and post-trade analysis. Understanding the nuances of how banks, brokers, and asset managers operate will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your project management skills by preparing examples of how you've successfully led onboarding processes or similar projects in the past. Be ready to discuss your approach to coordinating activities and ensuring customer satisfaction.
✨Tip Number 3
Highlight your experience in building customer relationships and driving loyalty. Prepare anecdotes that demonstrate your ability to educate clients and improve their overall experience with a service or product.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations for the Client Services Manager role. This can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Client Services Manager Care Home
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Client Services Manager position. Understand the key responsibilities and required skills, especially focusing on customer onboarding, relationship building, and analytical capabilities.
Tailor Your CV: Customise your CV to highlight relevant experience in client services, project management, and analytics. Use specific examples that demonstrate your ability to improve customer experience and drive loyalty.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with the responsibilities of the Client Services Manager and include any relevant metrics or achievements.
Highlight Analytical Skills: Since the role requires an analytical and metrics-driven workstyle, make sure to emphasise your analytical skills in both your CV and cover letter. Provide examples of how you've used data to identify opportunities or mitigate risks in previous roles.
How to prepare for a job interview at EC1 Partners
✨Understand the Industry
Familiarise yourself with the capital markets and the specific needs of banks, brokers, and asset managers. Being able to discuss industry trends and challenges will show your potential employer that you are knowledgeable and engaged.
✨Demonstrate Project Management Skills
Prepare examples from your past experience where you successfully managed projects, particularly in onboarding processes. Highlight your ability to coordinate activities and lead teams to achieve successful outcomes.
✨Showcase Customer Relationship Building
Be ready to discuss how you've built and maintained strong customer relationships in previous roles. Share specific strategies you've used to drive loyalty and improve customer experiences.
✨Highlight Analytical Skills
Since the role requires an analytical mindset, prepare to discuss how you've used data to identify opportunities and risks in previous positions. Be specific about the metrics you tracked and how they informed your decisions.
