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- Tasks: Support clients with tech solutions and resolve trading queries efficiently.
- Company: Leading independent firm in soft commodities with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Great opportunity for hands-on experience in the financial services industry.
- Why this job: Join a team that values client relationships and cutting-edge technology.
- Qualifications: Experience in FX trading and proficiency in Java, SQL, or Python.
The predicted salary is between 40000 - 50000 £ per year.
I am partnered with an independent market leader in soft commodities, offering trusted, transparent and tailored technology solutions, engineering opportunities across FX, fixed income and commodities.
Responsibilities:
- Provide day to day operational support and technical advice
- Manage production technology incidents to resolution
- Escalation and effective communication to business, technology and vendor partners
- Design and configure complex onboarding solutions for clients
- Analyse and quickly resolve trade queries using vendor log files and admin portals
- Provide technical support & performance analysis for trading accounts.
Qualifications:
- Experience within the Financial Services industry within FX trading or a similar position.
- Hands on technology experience in Java, FIX protocol, SQL or Python
- Understanding of e-trading and trading business flows
- Experience in manipulating data to monitor trends & procedure reports
- Ability to work in a structured way with clients and the business unit.
- Clear communicator, both written and verbal.
- Client-focused.
If you believe your experience meets the criteria, please apply with a copy of your CV.
Client Services Representative in City of London employer: EC1 Partners
Contact Detail:
EC1 Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Representative in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those working in FX trading. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Make sure you can confidently discuss Java, FIX protocol, SQL, and Python. We want you to shine when they ask about your hands-on experience!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've resolved trade queries or managed incidents in the past. This will demonstrate your ability to handle the day-to-day operational support they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Services Representative in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Representative role. Highlight your experience in FX trading and any relevant technical skills like Java or SQL. We want to see how your background fits with what we're looking for!
Showcase Your Communication Skills: Since clear communication is key, ensure your written application reflects this. Use concise language and structure your thoughts well. We appreciate a good communicator, so let your writing shine!
Highlight Problem-Solving Abilities: In your application, mention specific instances where you've resolved trade queries or managed technology incidents. We love seeing how you tackle challenges, so share those success stories with us!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at EC1 Partners
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Java, FIX protocol, SQL, and Python. Be ready to discuss how you've used these technologies in past roles, as well as any specific projects where you’ve had to troubleshoot or resolve issues.
✨Understand the Trading Landscape
Familiarise yourself with e-trading and trading business flows. Being able to speak knowledgeably about how these processes work will show that you’re not just technically savvy but also understand the broader context of your role.
✨Prepare for Scenario Questions
Think of examples from your previous experience where you managed production technology incidents or resolved trade queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Communicate Clearly and Confidently
Since this role is client-focused, practice articulating your thoughts clearly. Whether it’s explaining a technical concept or discussing a past experience, being a clear communicator will set you apart. Don’t forget to ask questions too; it shows your interest and engagement!