The role involves leading a Customer Success function within a large, global financial services organisation, with a focus on team performance, operational excellence and continuous improvement.
Key Responsibilities
- Lead and develop an internationally distributed Customer Success team within a large enterprise environment.
- Establish and embed best practices, standardised processes and operational frameworks to drive consistency and efficiency.
- Partner with cross-functional internal teams to support business objectives and improve service delivery.
- Manage team performance through KPI tracking, regular performance reviews, coaching and ongoing development.
- Drive accountability, continuous improvement and high standards of service delivery across the team.
Experience Required
- Proven experience leading a Customer Success team within a large-scale enterprise organisation.
- Demonstrable experience managing, developing and performance-managing teams, including conducting formal performance reviews.
- A strong track record of implementing best practices, improving processes and driving team performance.
- Proven ability to collaborate effectively with senior stakeholders and cross-functional teams.
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Customer Success Team Lead employer: EC1 Partners Group
EC1 Partners is an exceptional employer that thrives on a dynamic work culture, offering a competitive salary and commissions alongside flexible working arrangements. With a strong focus on employee growth, you will benefit from career progression plans, quarterly incentives, and a supportive environment that fosters genuine relationships within the FinTech sector. Located in London, our team enjoys a vibrant atmosphere with access to health plans and subsidised gym memberships, making it an ideal place for ambitious professionals looking to make a meaningful impact.
