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- Tasks: Process orders, provide customer support, and upsell products in a friendly manner.
- Company: Join a family-run business in South Cambridge with a supportive atmosphere.
- Benefits: Full training provided, Monday to Friday hours, and a chance to grow your skills.
- Other info: Own transport required due to rural location; flexible and dynamic work environment.
- Why this job: Be part of a team that values great customer service and personal development.
- Qualifications: Good knowledge of Microsoft Office and a passion for helping customers.
The predicted salary is between 25000 - 30000 £ per year.
Our client, based in South Cambridge, is looking for a Sales Advisor to join their family business. This is a full‑time position based in our client’s office, working Monday – Friday 9.00am‑5.00pm (37.5 hours per week). Due to the rural location, candidates will need to have their own transport.
Job Description
As a Sales Advisor, you will process orders and enquiries received via telephone, website, emails and faxes, upsell or cross‑sell to customers, and provide customer support. Product knowledge will be essential to this role and full training will be provided.
Duties & Responsibilities
- Ensuring that phones are answered promptly and in a professional, courteous, and coordinated manner.
- Completing orders received via phone, email, or fax in a timely and efficient manner.
- Encouraging customers from our client’s database to purchase products they have not previously purchased from our client.
- Liaising with our client’s couriers to provide customers with estimated delivery times and ensuring that deliveries are made.
- Providing basic help and support to customers (product training will be given).
- Overseeing automated web orders and resolving errors (full training will be given).
- Liaising with our client’s warehouse team to ensure efficient order processing.
- Occasionally you may be asked to call customers to see whether quotations that have been provided will be proceeding to order.
Qualifications and Skills
- A good working knowledge of Microsoft Office (Word, Outlook, Excel).
- A demonstrable understanding of the importance of great customer service.
- Previous knowledge and experience of Sage 200 would be advantageous (full training on the system will be provided).
- Due to the rural location, candidates will need to have their own transport.
Sales Advisor in Duxford employer: EC Resourcing Ltd
Contact Detail:
EC Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Duxford
✨Tip Number 1
Get to know the company! Research their products and values so you can chat confidently about how you can contribute as a Sales Advisor. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, make sure you can communicate clearly and professionally. Try role-playing with a friend to get comfortable with answering queries and upselling.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Sales Advisor. It could give you an edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to handle online orders, which is key for this role.
We think you need these skills to ace Sales Advisor in Duxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Sales Advisor role. Highlight any relevant experience and skills that match the job description, especially your customer service skills and product knowledge.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EC Resourcing Ltd
✨Know Your Products
Before the interview, take some time to research the products your potential employer offers. Understanding their range will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Customer Scenarios
Since customer service is key for a Sales Advisor, think of common customer scenarios you might face. Practising how you would handle these situations can demonstrate your problem-solving skills and customer-centric approach during the interview.
✨Showcase Your Tech Skills
Familiarise yourself with Microsoft Office and any other relevant software mentioned in the job description. Be ready to discuss your experience with these tools, as they are essential for processing orders and managing customer enquiries efficiently.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, or team dynamics. This shows that you’re not just interested in the job, but also in how you can fit into their family business.