Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Process orders, provide customer support, and upsell products in a friendly manner.
- Company: Join a family-run business in South Cambridge with a supportive team.
- Benefits: Competitive salary, full training provided, and a friendly work environment.
- Other info: Own transport required due to rural location; full-time hours Monday to Friday.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Good knowledge of Microsoft Office and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Our client, based in South Cambridge, is looking for a Sales Advisor to join their family business. This is a full-time position based in our client’s office, working Monday – Friday 9.00am-5.00pm (37.5 hours per week). Due to the rural location, candidates will need to have their own transport.
The Sales Advisor will be responsible for processing orders and enquiries received via telephone (and also through the website, emails and faxes), upselling or cross-selling to those customers, and providing customer support. Product knowledge will be essential to this role and full training will be provided.
Duties & Responsibilities
- Ensuring that phones are answered promptly and in a professional, courteous, and coordinated manner.
- Completing orders received via phone, email, or fax in a timely and efficient manner.
- Encouraging customers from our client’s database to purchase products they have not previously purchased from our client.
- Liaising with our client’s couriers to provide customers with estimated delivery times and ensuring that deliveries are made.
- Providing basic help and support to customers (product training will be given).
- Overseeing automated web orders and resolving errors (full training will be given).
- Liaising with our client’s warehouse team to ensure efficient order processing.
- Occasionally you may be asked to call customers to see whether quotations that have been provided will be proceeding to order.
To be suitable for this position, candidates will need to have the following skills and experience:
- A good working knowledge of Microsoft Office (Word, Outlook, Excel).
- A demonstrable understanding of the importance of great customer service.
- Previous knowledge and experience of Sage 200 would be advantageous (full training on the system will be provided).
- Due to the rural location, candidates will need to have their own transport.
Please use this form to apply.
Sales Advisor in Duxford employer: EC Resourcing Limited
Contact Detail:
EC Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Duxford
✨Tip Number 1
Get to know the company before your interview! Research their products and values so you can show them you're genuinely interested. This will help you stand out as a candidate who’s not just looking for any job, but specifically wants to be part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with answering questions and upselling products.
✨Tip Number 3
Show off your customer service skills during the interview! Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you understand the importance of great service, which is key for this Sales Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Sales Advisor in Duxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your CV. A friendly tone can make a big difference and show us that you're a great fit for our family business.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience and skills that match the Sales Advisor role. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your customer service skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the best candidate for the job. Remember, we’re looking for efficiency in processing orders too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right place. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at EC Resourcing Limited
✨Know Your Product
Before the interview, make sure you have a solid understanding of the products your potential employer offers. This will not only help you answer questions confidently but also show that you're genuinely interested in the role and the company.
✨Practice Customer Scenarios
Since the role involves customer interaction, prepare for common customer service scenarios. Think about how you would handle difficult customers or upselling opportunities. Practising these situations can help you articulate your thought process during the interview.
✨Showcase Your Tech Skills
Familiarise yourself with Microsoft Office and any other relevant software mentioned in the job description. If you have experience with Sage 200, be ready to discuss it. Even if you haven't used it before, showing a willingness to learn can go a long way.
✨Be Ready to Discuss Logistics
Given the rural location of the job, be prepared to talk about your transport arrangements. This shows that you understand the practicalities of the role and are committed to being punctual and reliable.