At a Glance
- Tasks: Welcome visitors, manage calls, and ensure smooth office operations.
- Company: Dynamic client in Cambridge with a vibrant team atmosphere.
- Benefits: Full-time hours, Monday to Friday, with a supportive work environment.
- Other info: Opportunity to build relationships and grow within a busy office.
- Why this job: Be the face of the company and make a difference every day.
- Qualifications: Strong customer service skills and a full UK driving licence required.
The predicted salary is between 33750 - 41250 £ per year.
Our client, based in Cambridge, is looking for a
Client Representative to join their busy team.
Working front of house in a busy office environment, you will be responsible for meeting and greeting colleagues and visitors, ensuring that each day runs smoothly.
This is a full time, permanent position, working Monday-Friday 9am-5pm.
There may be a requirement to drive to our client's other sites so candidates will need a full UK driving licence and their own car.
Key responsibilities will include
- Being welcoming and professional when greeting all colleagues and visitors to the building
- Answering calls and emails
- Arranging post and couriers
- Room booking and organising meetings
- Assisting with the day-to-day management of the office building
- Building strong relationships with colleagues, clients and visitors
- Supporting operations and facilities, ensuring everything runs smoothly
- Supporting other positions when absences arise due to holidays etc.
To be suitable for this role, candidates will need to have the following skills and experience:
- Passionate about delivering outstanding customer service
- Strong communication skills; confident to communicate to visitors, stakeholders and senior management
- Attention to detail and strong multi-tasking skills
- Pride in your own work, and in maintaining your working environment to high standards
- Problem solving – able to think on your feet to resolve any issues.
- Candidates will need their own car, and a full UK driving licence.
Customer Representative in Cambridge employer: EC Resourcing Careers
Join a dynamic team in Cambridge as a Personal Assistant, where you will enjoy a supportive work culture that values collaboration and proactive engagement. The company offers excellent employee growth opportunities, including training and development, while providing a flexible working environment that promotes work-life balance. With a focus on teamwork and innovation, this role is perfect for those seeking meaningful employment in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EC Resourcing Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EC Resourcing Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Representative in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EC Resourcing Careers:Your cover letter is your chance to shine! Tell us why you want to work at EC Resourcing Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EC Resourcing Careers!
How to prepare for a job interview at EC Resourcing Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
