At a Glance
- Tasks: Manage a prestigious residential estate, ensuring high standards and exceptional resident experiences.
- Company: Join a leading property management firm in East London.
- Benefits: Competitive salary, bonus, 30+ days holiday, and career development opportunities.
- Other info: Dynamic role with a focus on proactive problem-solving and team leadership.
- Why this job: Take ownership of a vibrant community and make a real difference in residents' lives.
- Qualifications: Experience in residential estate management and strong people skills required.
The predicted salary is between 31572 - 38588 £ per year.
We are looking for an experienced Residential Estate Manager with a strong background in managing high-quality residential developments, who understands the importance of combining excellent operational standards with an exceptional resident experience. This is an exciting opportunity to take real ownership of a prestigious residential development in East London and play a key role in how the estate is operated, presented and experienced by its residents.
You will be visible, hands-on and fully engaged with your development. You will know your residents, your team and what is happening across the estate, taking genuine ownership of standards and ensuring the development is somewhere residents are proud to call home. We are looking for someone proactive and forward-thinking – an Estate Manager who doesn't simply react to problems, but anticipates them, notices the details and continually looks for opportunities to improve both the development and the service residents receive.
The Role
As Residential Estate Manager, this is your site to run. You will take responsibility for the day-to-day operation of the development, leading the on-site team and ensuring consistently high standards across resident services, presentation, maintenance, safety and compliance. A significant part of your role will be building relationships. You will be a visible and approachable presence for residents, lead your team from the front and ensure contractors and service partners understand and deliver the standards expected within a high-quality residential environment.
Key responsibilities will include:
- Taking ownership of the day-to-day running, presentation and performance of the development
- Leading, motivating and developing the on-site team
- Creating a positive, accountable and resident-focused culture
- Ensuring consistently high levels of customer service and resident satisfaction
- Building strong relationships with residents and dealing confidently with queries, concerns and complaints
- Maintaining a visible presence across the development and ensuring standards are consistently maintained
- Overseeing contractors and service partners and ensuring works are completed to the required standard
- Ensuring planned and reactive maintenance is managed effectively and issues are followed through to resolution
About You
You will already have strong experience managing a high-quality residential development and understand the particular demands and expectations that come with managing people's homes. Previous residential estate management experience is essential for this position. You will be an experienced Residential Estate Manager, Residential Development Manager or Residential Building Manager who combines strong operational knowledge with excellent people skills and a genuine commitment to delivering high standards.
You will be:
- A confident and engaging people manager who leads by example
- Hands-on, visible and comfortable being out across the development
- Highly resident and customer-service focused
- Proactive, forward-thinking and solutions-focused
- Experienced in managing and developing on-site teams
- Confident dealing with residents, including complaints and more challenging situations
- Experienced in managing contractors, maintenance and service delivery within a residential environment
Estate Manager employer: EC Recruitment Limited
Join a prestigious residential development in East London, where we prioritise employee growth and a supportive work culture. With over 30 days of annual leave, a company pension, and ongoing training opportunities, we are committed to fostering a professional environment that empowers our team to deliver exceptional service while advancing their careers in property management.
