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- Tasks: Support clients with IT issues via phone, remote access, and on-site visits.
- Company: Join JJM Networks, a leading Managed IT Services Provider in Carlisle.
- Benefits: Enjoy autonomy, professional growth, and a supportive team environment.
- Why this job: Be part of a dynamic team delivering impactful IT solutions to diverse businesses.
- Qualifications: Prior IT support experience and strong knowledge of Microsoft technologies required.
- Other info: Opportunity for ongoing training and industry certifications.
Please make an application promptly if you are a good match for this role due to high levels of interest.
Location: Pacific House, Kingstown, Carlisle CA3 0LJ
Salary: £28,000 – £35,000 (Dependent on Experience)
Company: JJM Networks
About JJM Networks
JJM Networks is a respected Managed IT Services Provider located just outside Carlisle, off Junction 42 of the M6. We offer tailored IT support and infrastructure services across Cumbria and beyond. Our solutions include server and network installations, cloud computing, cybersecurity, and ongoing support for clients with critical IT operations. We’re a hands-on team, known for our direct client relationships and ability to resolve complex IT issues efficiently. With a focus on quality, continuity, and innovation, we support a growing client base through proactive management and project delivery.
The Role
Due to new client wins, we’re expanding our technical team and seeking an experienced IT Support Engineer. You’ll be working closely with a variety of businesses, supporting infrastructure and software environments primarily based on Microsoft technologies. This role involves a mix of service desk work, on-site support (typically two days per week), and project implementation. We’re looking for someone proactive, adaptable, and confident working both independently and as part of a team.
Key Responsibilities
- Deliver support via phone, remote access, and on-site visits
- Manage helpdesk tickets using our Remote Monitoring & Management (RMM) system
- Install, configure, and support Windows Server and desktop environments
- Design and maintain network infrastructure and associated systems
- Monitor and improve backup, disaster recovery, and security protocols
- Maintain documentation and contribute to system/process improvements
- Liaise directly with clients to understand their needs and deliver tailored IT solutions
- Participate in system upgrades and technology deployments
Essential Skills & Experience
- Prior experience in an IT support or infrastructure role
- Strong knowledge of: Microsoft 365, Azure, Windows Server, Windows 10/11
- Active Directory, Group Policy
- IP networking: TCP/IP, DNS, DHCP, VLANs
- Server hardware, routers, firewalls (Cisco, Draytek, Ubiquiti)
- Backup systems, restoration, and business continuity planning
- IT security best practices
- Excellent diagnostic and troubleshooting skills
- Strong communication (written and verbal) and customer service focus
- Full UK driving licence
Desirable Skills
- Relevant industry certifications (e.g. Microsoft, CompTIA)
- Experience with RMM systems and automation tools
- Familiarity with scripting or process automation
What We Offer
- Autonomy & Responsibility: Work independently and take ownership of tasks
- Variety: A diverse role covering service desk, client site support, and project delivery
- Technology Exposure: Gain experience with current platforms and security tools
- Professional Growth: Ongoing training and certification opportunities
- Supportive Environment: Join a friendly and experienced technical team
- Client Interaction: Build lasting relationships and deliver meaningful IT improvements
This role is ideal for a motivated engineer who enjoys variety and values working in a business where their input is recognised. You’ll play a key role in shaping and delivering excellent IT services to a broad client base.
Apply Now
For an informal conversation about the position, contact Joel directly at JJM Networks – details are available on our website. Alternatively, apply for the vacancy here.
IT Support Engineer - JJM Networks employer: EC Property Recruitment
Contact Detail:
EC Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - JJM Networks
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Windows Server. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved complex IT issues. This will help you illustrate your diagnostic and troubleshooting abilities, which are crucial for the IT Support Engineer position.
✨Tip Number 3
Since client interaction is a key part of this role, practice articulating how you would approach understanding a client's needs. Being able to communicate effectively and build relationships will set you apart from other candidates.
✨Tip Number 4
If you have any relevant industry certifications, be ready to discuss them in detail. Highlighting your commitment to professional growth and ongoing training can show that you're proactive and dedicated to staying current in the field.
We think you need these skills to ace IT Support Engineer - JJM Networks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and infrastructure roles. Emphasise your knowledge of Microsoft technologies, diagnostic skills, and any relevant certifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work both independently and as part of a team. Mention specific experiences that demonstrate your problem-solving skills and customer service focus.
Highlight Relevant Skills: In your application, clearly outline your proficiency with tools and technologies mentioned in the job description, such as Microsoft 365, Azure, and networking protocols. This will show that you are a good match for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EC Property Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Microsoft 365, Azure, and Windows Server. Highlight specific projects where you successfully implemented or supported these systems.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about past challenges you've faced in IT support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your diagnostic and troubleshooting skills.
✨Communicate Effectively
Since this role involves liaising directly with clients, practice articulating technical concepts in a clear and concise manner. Good communication can set you apart from other candidates.
✨Research JJM Networks
Familiarise yourself with JJM Networks' services and client base. Understanding their approach to IT support and infrastructure will help you tailor your responses and show genuine interest in the company.
