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- Tasks: Join our team as an IT Support Engineer, tackling exciting tech challenges daily.
- Company: JJM Networks is a cutting-edge IT support company based in Carlisle.
- Benefits: Enjoy professional growth, innovative technology, and a dynamic team environment.
- Why this job: Make a real impact on clients' IT operations while solving complex problems.
- Qualifications: Previous IT support experience and proficiency in Windows Server and networking are essential.
- Other info: Regular client visits and ongoing training opportunities to enhance your skills.
Company: JJM Networks
Location: Pacific House, Kingstown, Carlisle CA3 0LJ
Salary: £28k - £35k (Dependent on Experience)
About Us
JJM Networks is a managed IT support company located on the outskirts of Carlisle, just off Junction 42 of the M6. Our clients rely on us for their critical IT infrastructure needs, where we provide support and maintenance, server installations, network solutions, cloud computing solutions, and communication services. Our team of engineers is dedicated to staying at the cutting edge of technology, managing numerous upgrade projects each year.
We pride ourselves on providing a personalised service, and we go the extra mile for our clients – they are not just a ticket in the helpdesk system! We prioritise direct interactions, frequently visiting client sites and maintaining open lines of communication.
Role Overview
After onboarding several new clients, we’re looking for a skilled IT Support Engineer to join our team of three and we need someone that can hit the ground running! While most of our clients operate on Windows infrastructure, some have in-house systems that require seamless integration and support, presenting exciting challenges to tackle. This role involves installing and managing a variety of technology products, including servers, workstations, and network infrastructure, while delivering exceptional support through our busy service desk.
What You Can Expect
- High degree of autonomy with exposure to the latest technologies
- Build strong relationships with clients, both on-site and remotely
- Understand client needs and propose effective solutions
- Regular client site visits (approximately two days a week)
- Participate in multiple upgrade projects annually
- Engage in ongoing training and development to enhance your skills
Key Responsibilities
- Efficiently manage the helpdesk queue using our Remote Monitoring and Management (RMM) System, optimizing team performance
- Design, implement, and support Windows Server environments and associated networks, including backup systems
- Provide contract and ad-hoc support through telephone, remote, and onsite methods
- Develop processes and documentation, handle new client requests, and manage contract renewals
- Continuously enhance our remote management and monitoring suite, focusing on client security and helpdesk integration
Technical Skills
Essential:- Previous experience in an IT support role
- Proficiency in Active Directory, Windows Server, Windows 10/11, Azure, and Microsoft 365
- Knowledge of server hardware and network infrastructure
- IP Networking skills (TCP, VLANs, DNS, DHCP)
- Familiarity with routers and firewalls (Cisco, Draytek, Ubiquiti)
- Experience with backup systems, restoration, and disaster recovery
- Strong understanding of IT security measures
- Excellent troubleshooting skills
- Recent Microsoft or industry certifications, with a commitment to ongoing professional development
Non-Technical Skills
Essential:- Excellent planning, preparation, and attention to detail
- Strong customer service and interpersonal skills
- Ability to manage workloads and schedule tasks independently
- Professional appearance with strong written and verbal communication skills
- Full UK driver's licence
Why Join Us?
- Innovative Environment: Work with cutting-edge technology and stay ahead in the IT field
- Professional Growth: Access to continuous personal development and certification opportunities
- Dynamic Team: Collaborate with a supportive and professional team
- Engaging Challenges: Solve complex and interesting problems
- Client Impact: Work with a diverse client base and make a real difference in their IT operations
If you meet the qualifications and are ready for a rewarding challenge in a forward-thinking company, it would be great to hear from you. For an informal discussion about the role, please reach out to Joel at JJM. Contact details can be found on our website, or apply by sending us an application here.
IT Support Engineer employer: EC Property Recruitment
Contact Detail:
EC Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Windows Server. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Research JJM Networks and their client base to understand their needs better. This knowledge will help you tailor your responses in interviews and show that you're genuinely interested in contributing to their team.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues or improved processes. Sharing specific examples will highlight your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Tip Number 4
Since the role involves regular client interactions, practice your communication skills. Be ready to explain technical concepts in simple terms, as this will be essential when dealing with clients who may not have a technical background.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows Server, Active Directory, and networking. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to build strong client relationships. Mention specific examples of how you've successfully tackled challenges in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to the job, such as proficiency in Azure, Microsoft 365, and IP networking. Provide examples of how you've applied these skills in real-world scenarios.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EC Property Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Windows Server, and networking. Bring examples of past projects or challenges you've tackled that demonstrate your technical proficiency.
✨Demonstrate Customer Service Excellence
Since the role involves direct client interaction, highlight your customer service skills. Share specific instances where you went above and beyond to assist a client or resolve an issue.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot a complex issue or manage a difficult client situation, and be ready to explain your thought process.
✨Research JJM Networks
Familiarise yourself with JJM Networks' services and client base. Understanding their approach to IT support will help you tailor your responses and show genuine interest in the company.
