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- Tasks: Provide top-notch support to Mandarin-speaking clients in the forex trading sector.
- Company: Join a dynamic team focused on exceptional customer service and client satisfaction.
- Benefits: Competitive salary, company events, pension scheme, and flexible working hours.
- Why this job: Make a real difference by helping clients navigate forex trading with ease.
- Qualifications: Fluency in Mandarin and English; recent graduates are encouraged to apply.
- Other info: Fast-paced environment with opportunities for professional growth and development.
The predicted salary is between 20800 - 21600 £ per year.
As a Mandarin-speaking Customer Support Representative, the main responsibility is to provide exceptional customer service to Mandarin-speaking clients in the forex trading sector.
Responsibilities
- Respond promptly and professionally to inquiries from Mandarin-speaking clients via phone, email, and live chat.
- Provide accurate information about forex trading platforms, products, services, and account-related queries.
- Assist with account registration, verification, and documentation for onboarding Mandarin-speaking clients.
- Guide clients on using trading platforms, explain basic trading concepts, and provide relevant technical support.
- Address client issues, concerns, and complaints in an efficient manner; escalate complex cases as needed.
- Collaborate with compliance, sales, and other teams for seamless client experience and regulatory compliance.
- Maintain detailed records of client interactions and resolutions in the CRM system.
- Participate in ongoing professional development to improve forex trading knowledge and customer service skills.
Qualifications
- Fluency in Mandarin is essential; English proficiency is also required.
- Recent graduates welcome to apply.
- Experience and knowledge of forex trading concepts is a plus.
- Excellent communication and the ability to explain complex information clearly.
- Strong problem-solving, analytical, and time-management skills, including multitasking and prioritisation.
- Ability to work independently and as part of a team in a fast-paced environment.
- Tech-savvy with good understanding of trading platforms and software applications.
- High level of professionalism, integrity, and empathy when dealing with clients.
- Flexibility to work in shifts.
Compensation & Schedule
- Pay: 26,000.00-27,000.00 per year.
- Benefits: Company events, pension scheme, flexitime; working days are Monday to Friday.
Customer Support Representative (Mandarin Speaking) in London employer: EC Markets
Contact Detail:
EC Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative (Mandarin Speaking) in London
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice common interview questions, especially those related to customer service and forex trading. We can even role-play with a friend to get comfortable explaining complex concepts clearly and confidently.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of the interview. This shows our enthusiasm and helps us understand if the company is the right fit for us. Think about what we want to know about the team or the training process.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to express our appreciation and reiterate our interest in the position. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Customer Support Representative (Mandarin Speaking) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Representative role. Highlight your Mandarin skills and any relevant experience in customer service or forex trading. We want to see how you fit into our team!
Show Off Your Communication Skills: Since you'll be dealing with Mandarin-speaking clients, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from showcasing your ability to explain complex concepts simply.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles. This will show us that you're ready to handle client issues efficiently and effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EC Markets
✨Know Your Forex Basics
Before the interview, brush up on your knowledge of forex trading concepts. Being able to explain basic terms and processes will show that you're not just fluent in Mandarin but also understand the industry you'll be working in.
✨Practice Your Communication Skills
Since you'll be dealing with clients directly, practice explaining complex information clearly and concisely. You might want to role-play common customer scenarios with a friend to build your confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled difficult situations or resolved client issues in the past. This will demonstrate your analytical skills and ability to think on your feet, which are crucial for this role.
✨Familiarise Yourself with the Company
Research the company and its services thoroughly. Understanding their values and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
