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- Tasks: Provide top-notch support to Mandarin-speaking clients in the forex trading world.
- Company: Join a dynamic team in the fast-paced forex trading sector.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth.
- Why this job: Make a real difference by helping clients navigate forex trading with ease.
- Qualifications: Fluency in Mandarin and a passion for customer service; recent grads welcome!
- Other info: Fast-paced environment with a focus on teamwork and continuous learning.
The predicted salary is between 28800 - 48000 £ per year.
As a Mandarin-speaking Customer Support Representative, the main responsibility is to provide exceptional customer service to Mandarin-speaking clients in the forex trading sector.
Responsibilities
- Respond promptly and professionally to inquiries from Mandarin-speaking clients via phone, email, and live chat.
- Provide accurate information about forex trading platforms, products, services, and account-related queries.
- Assist with account registration, verification, and documentation for onboarding Mandarin-speaking clients.
- Guide clients on using trading platforms, explain basic trading concepts, and provide relevant technical support.
- Address client issues, concerns, and complaints in an efficient manner; escalate complex cases as needed.
- Collaborate with compliance, sales, and other teams for seamless client experience and regulatory compliance.
- Maintain detailed records of client interactions and resolutions in the CRM system.
- Participate in ongoing professional development to improve forex trading knowledge and customer service skills.
Qualifications
- Fluency in Mandarin is essential; English proficiency is also required.
- Recent graduates welcome to apply.
- Experience and knowledge of forex trading concepts is a plus.
- Excellent communication and the ability to explain complex information clearly.
- Strong problem-solving, analytical, and time-management skills, including multitasking and prioritisation.
- Ability to work independently and as part of a team in a fast-paced environment.
- Tech-savvy with good understanding of trading platforms and software applications.
- High level of professionalism, integrity, and empathy when dealing with clients.
- Flexibility to work in shifts.
Compensation working days are Monday to Friday.
Customer Support Representative (Mandarin Speaking) employer: EC Markets
Contact Detail:
EC Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative (Mandarin Speaking)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your Mandarin skills! Since you'll be dealing with Mandarin-speaking clients, brush up on relevant vocabulary and phrases related to forex trading. It’ll help you sound confident and professional during interviews.
✨Tip Number 3
Prepare for common customer support scenarios. Think about how you would handle tricky client situations or complaints. Having a few examples ready will make you stand out as a problem-solver.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Representative (Mandarin Speaking)
Some tips for your application 🫡
Show Off Your Mandarin Skills: Since this role is all about helping Mandarin-speaking clients, make sure to highlight your fluency in Mandarin right at the start of your application. We want to see how you can communicate effectively and connect with our clients!
Tailor Your Experience: When you're writing your application, focus on any experience you have that relates to customer support or forex trading. Even if you're a recent graduate, share relevant projects or internships that showcase your skills. We love seeing how you can bring value to our team!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use simple language to explain your experiences and skills, especially when discussing complex topics like forex trading. This will show us you can simplify things for our clients too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at EC Markets
✨Know Your Forex Basics
Before the interview, brush up on your knowledge of forex trading concepts. Being able to explain basic terms and processes will show that you're not just fluent in Mandarin but also understand the industry. This will help you stand out as a candidate who can communicate effectively with clients.
✨Practice Your Communication Skills
Since you'll be dealing with clients directly, practice explaining complex information in simple terms. You might want to role-play common customer scenarios with a friend or family member. This will help you feel more confident and articulate during the actual interview.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and the specific services they offer in the forex sector. Understanding their approach to customer service will allow you to tailor your answers and demonstrate how you can contribute to their goals.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or handled difficult situations. Highlighting your analytical skills and ability to multitask will reassure the interviewer that you can thrive in a fast-paced environment.
