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- Tasks: Support Thai-speaking clients with onboarding and trading queries in a dynamic environment.
- Company: Join EC Markets, a global broker known for its friendly and performance-driven culture.
- Benefits: Enjoy clear growth opportunities, year-end bonuses, and comprehensive onboarding support.
- Why this job: Launch your career in finance with a supportive team and real opportunities for advancement.
- Qualifications: Fluent Thai speaker, recent graduate, customer service mindset, eager to learn.
- Other info: Work early morning shifts to align with Thai clients' time zones.
The predicted salary is between 28800 - 48000 £ per year.
EC Markets is a well-established, regulated global broker offering trading in CFDs, Forex, Indices, Commodities, Stocks, and Cryptocurrencies. We are currently looking for Thai-speaking Customer Service Specialists to join our growing team in our London office (Liverpool Street Underground Station). This is an ideal opportunity for recent graduates who are fluent in Thai and interested in launching a career in the financial services industry. Prior experience is welcome but not required — we value motivation, curiosity, and a drive to succeed.
Why Join EC Markets?
- Become part of a fast-growing international financial brokerage with a friendly, professional, and performance-driven culture.
- We foster learning, internal mobility, and real career growth in a dynamic and supportive environment.
Working Hours: Early Morning Shift: 06:00 or 07:00 AM to 15:00 or 16:00 PM (to support Thai clients in their local time zone)
Key Responsibilities include:
- Providing responsive, professional support to Thai-speaking clients and partners (IBs & affiliates).
- Assisting with client onboarding, guiding users through registration and verification processes.
- Investigating and helping resolve trading-related queries or disputes.
- Supporting regional sales and business development teams as needed.
- Following up with clients to ensure full KYC compliance.
- Sharing relevant updates and product communications during client interactions.
- Ensuring all client communications comply with regulations and company policies.
- Assisting in onboarding and mentoring new support team members when required.
Qualifications:
- Fluent/native Thai speaker with strong English communication skills.
- University graduate (any field); fresh graduates are strongly encouraged to apply.
- Customer service mindset, with a desire to help and support others.
- Comfortable with soft-sales style communication when appropriate.
- Ability to work independently and as part of a team.
- Highly motivated, goal-oriented, and eager to learn.
- Willingness to work early morning shifts aligned with Thai time zones.
- Prior experience in FX/CFD customer service (especially MT4/MT5) is a plus but not mandatory.
What We Offer:
- Clear growth opportunities within our global organization (e.g., dealing, product owner, project manager, sales, team leadership).
- Year-end performance bonus (based on company and individual KPIs).
- Providence fund and additional employee benefits.
- Full onboarding and mentoring support for those starting their first full-time role.
Seniority level: Entry level
Employment type: Full-time
Contact Detail:
EC Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Specialist (Thai Speaker) – London, UK (On-site)
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in areas like Forex and CFDs. Understanding the basics will not only boost your confidence but also help you engage more effectively with clients during interviews.
✨Tip Number 2
Practice your Thai and English communication skills, focusing on customer service scenarios. Role-playing common client interactions can prepare you for the types of conversations you'll have in this role.
✨Tip Number 3
Network with professionals in the financial services sector, particularly those who work in client relations. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 4
Be ready to demonstrate your motivation and eagerness to learn during the interview. Share examples of how you've tackled challenges in the past, as this will show your potential to thrive in a dynamic environment.
We think you need these skills to ace Client Relations Specialist (Thai Speaker) – London, UK (On-site)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills, especially your fluency in Thai and English. Emphasise any customer service experience or relevant coursework that showcases your ability to support clients.
Craft a Compelling Cover Letter: Write a cover letter that reflects your motivation to work in the financial services industry. Mention why you are interested in EC Markets specifically and how your skills align with the role of Client Relations Specialist.
Showcase Your Soft Skills: In your application, highlight your customer service mindset and your ability to work both independently and as part of a team. Provide examples of situations where you've demonstrated these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EC Markets
✨Showcase Your Language Skills
As a Thai-speaking Client Relations Specialist, it's crucial to demonstrate your fluency in both Thai and English during the interview. Be prepared to switch between languages if necessary, and practice common customer service phrases in both languages to show your proficiency.
✨Highlight Your Customer Service Mindset
Since the role focuses on providing support to clients, emphasise your passion for helping others. Share examples from your past experiences, whether in work or personal situations, where you successfully assisted someone or resolved an issue.
✨Demonstrate Your Motivation and Curiosity
EC Markets values motivation and a drive to succeed. Be ready to discuss what excites you about the financial services industry and how you plan to grow within the company. Show that you're eager to learn and adapt to new challenges.
✨Prepare for Soft-Sales Scenarios
While the role may not be purely sales-focused, being comfortable with soft-sales communication is important. Think of ways you can gently promote services or products during client interactions and be ready to role-play these scenarios during the interview.
