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For Companies At a Glance
- Tasks: Manage the onboarding process for new clients, ensuring compliance and a smooth experience.
- Company: Join EC Markets, a leader in global financial trading with a focus on innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Play a key role in safeguarding against financial crime while enhancing client experiences.
- Qualifications: Experience in client onboarding, KYC, AML, or compliance within financial services.
- Other info: Opportunity to contribute to continuous improvement and stay updated on regulatory changes.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
EC Markets is an established leader in global financial trading and brokerage, providing innovative FX and CFD services to a diverse international client base. With a strong focus on regulatory compliance, client experience, and operational excellence, EC Markets continues to scale its operations while maintaining the highest governance standards.
About the Role
The Onboarding Specialist is responsible for managing the end-to-end client onboarding process, ensuring that all new clients are onboarded efficiently, accurately, and in full compliance with regulatory and internal requirements. The role plays a critical part in safeguarding the firm against financial crime risks while delivering a smooth and professional onboarding experience.
Responsibilities
- Manage end-to-end onboarding of new individual and corporate clients across EC Markets’ products and jurisdictions.
- Conduct detailed KYC, KYB, AML, and due diligence checks in line with FCA regulations and internal policies.
- Review and verify client documentation, source of funds/wealth, and risk profiles.
- Ensure onboarding decisions are documented clearly and supported by appropriate evidence.
- Liaise with Compliance, Risk, Sales, and Operations teams to resolve onboarding queries and escalations.
- Monitor onboarding queues to ensure SLAs and service standards are consistently met.
- Maintain accurate client records within onboarding and CRM systems.
- Identify, escalate, and help mitigate potential financial crime, sanctions, or fraud risks.
- Support periodic reviews, remediation exercises, and regulatory audits relating to client onboarding.
- Contribute to continuous improvement of onboarding processes, controls, and documentation.
- Stay up to date with regulatory changes impacting AML, KYC, and client due diligence requirements.
Qualifications
- Proven experience in a client onboarding, KYC, AML, or compliance role within FCA-regulated financial services.
- Strong understanding of AML/CTF frameworks, KYC standards, and financial crime risk management.
- Experience onboarding both individual and corporate clients.
- Familiarity with FCA requirements and regulatory expectations for client due diligence.
- High attention to detail with the ability to assess complex documentation accurately.
- Strong organisational skills and ability to manage multiple cases simultaneously.
- Confident communicator with the ability to work effectively with internal stakeholders.
- Proficiency in onboarding, CRM, and case management systems.
Required Skills
- Experience within FX, CFD, or capital markets environments.
- Knowledge of enhanced due diligence (EDD) and higher-risk jurisdictions.
- Experience supporting regulatory audits or remediation projects.
- Professional certifications such as ICA, ACAMS, or equivalent.
Onboarding Specialist employer: EC Markets UK
Contact Detail:
EC Markets UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Onboarding Specialist role.
✨Tip Number 2
Prepare for interviews by researching EC Markets thoroughly. Understand their products, compliance standards, and client onboarding processes. We want you to show them you’re not just another candidate, but someone who genuinely gets their business.
✨Tip Number 3
Practice your responses to common interview questions related to KYC, AML, and client onboarding. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. We recommend reiterating your interest in the role and mentioning something specific from the interview to keep you fresh in their minds.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onboarding Specialist role. Highlight your experience in client onboarding, KYC, and AML processes, as these are key to what we’re looking for. Use specific examples that showcase your skills and achievements in these areas.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention your understanding of FCA regulations and how you can contribute to our compliance efforts.
Showcase Your Attention to Detail: In this role, attention to detail is crucial. When filling out your application, make sure everything is accurate and well-organised. This not only reflects your skills but also shows us that you understand the importance of precision in client onboarding.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about EC Markets and what we stand for!
How to prepare for a job interview at EC Markets UK
✨Know Your Regulations
Make sure you brush up on FCA regulations, KYC, and AML frameworks before the interview. Being able to discuss these topics confidently will show that you understand the compliance landscape and are ready to tackle the responsibilities of the Onboarding Specialist role.
✨Showcase Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it was catching a mistake in client documentation or ensuring compliance with regulatory standards, having specific stories ready will highlight your suitability for managing complex onboarding processes.
✨Communicate Effectively
Since the role involves liaising with various teams, practice articulating your thoughts clearly. You might be asked how you would handle onboarding queries or escalations, so think about how you can demonstrate your communication skills and ability to collaborate with internal stakeholders.
✨Stay Updated on Industry Changes
Keep yourself informed about any recent changes in AML, KYC, and client due diligence requirements. Mentioning current trends or updates during your interview will not only impress the interviewers but also show your commitment to continuous improvement in the onboarding process.
