Service Technician

Make the extraordinary, everlasting - with us. At EC, we craft extraordinary experiences that leave a lasting impression - not just for our clients, but for our people too. We blend the big ideas of a creative agency with the meticulous execution of a production company, bringing bold, imaginative events to life. We’re collaborative, down-to-earth, and serious about delivering quality - all while finding time for lightness and fun. If you’re someone who’s curious, adaptable and excited to do meaningful work with a team that’s got your back, we’d love to hear from you.

About the Role

As a Service Technician at EC, you’ll play a key role in keeping our technical equipment safe, reliable, and ready for use. You’ll be responsible for maintaining, repairing, and testing a wide range of lighting, AV, electrical, and rigging equipment so it can go out on shows in excellent working condition. Your work helps maximise in service time for our kit, reduces unnecessary external hires, and ensures we meet health, safety, and quality standards at all times. This is a hands-on, practical role in a fast-paced warehouse environment, with variety from day to day and occasional site visits when needed.

Who are you?

• You’re organised and methodical in your approach, with the ability to plan, prioritise and see tasks through to completion.
• You’re a collaborative team player who is happy to roll up your sleeves and support others when needed.
• You have strong communication skills, supporting multiple stakeholders and having contact with almost everyone within the business.
• You enjoy a variety of tasks and are able to prioritise your day, managing your own workload and communicating accordingly.
• You have a good understanding of H&S in the workplace, especially within warehouse environments.

Day to day responsibilities

• Performing equipment repairs across a wide range of lighting, AV, electrical and rigging equipment, while maintaining company and industry standards and working to agreed deadlines.
• Liaising with manufacturers where warranty repairs or replacements are required, and coordinating with the transport team where necessary.
• Keeping the hire team informed of repair timeframes to help prevent unnecessary outsourced hires.
• Carrying out scheduled maintenance and firmware updates.
• Minimising equipment downtime and ensuring all repair items are dealt with efficiently.
• Investigating equipment related issues raised in show reports, fault finding where required, and creating service tickets for faulty equipment.
• Maintaining a working knowledge of a diverse range of lighting and AV equipment, and actively developing this knowledge as new models, standards, practices and technologies emerge.
• Undertaking training where required to support role development.
• Accurately recording the details of all repairs in the service module, including parts, labour and transport.
• Assembling and testing bespoke electrical elements (such as set practicals, chandeliers, etc.).
• Attending site where required to support technical needs.
• Maintaining appropriate stock levels of warehouse consumables.
• Maintaining a high standard of housekeeping within the parts and consumables stores.
• Identifying and ordering spare parts required for repairs, and maintaining stock of frequently used items.
• Supporting goods in and warehouse teams where required.

You don’t have to tick every box, we care just as much about curiosity, adaptability and a growth mindset as we do experience on paper.

What It’s Like at EC

At EC, we’re a team of doers, dreamers, and down-to-earth collaborators. We thrive on creativity, care deeply about the details, and always have each other’s backs. With hybrid working, generous time off, wellbeing support, and a culture that champions your voice, your growth, and your whole self - it’s more than just a job. It’s a place to thrive.