Project Lead in London

Make the extraordinary, everlasting — with us. At Event Concept, we craft extraordinary experiences that leave a lasting impression — not just for our clients, but for our people too. We blend the big ideas of a creative agency with the meticulous execution of a production company, bringing bold, imaginative events to life. We’re collaborative, down‑to‑earth, and serious about delivering quality — all while finding time for lightness and fun. If you’re someone who’s curious, adaptable and excited to do meaningful work with a team that’s got your back, we’d love to hear from you.

About the Role

We’re on the lookout for a Project Lead to join our team. Reporting into our Director of Events, you will bring an in‑depth and senior production experience to the team. You will take strategic ownership of key client projects and venue portfolios, leading a team to deliver exceptional work across a broad range of projects.

You will be responsible for ensuring our clients receive consistent excellence, capitalising on new business opportunities, mentoring and coaching your team, and reporting on key commercial performance. With a strong balance of strategic oversight and hands‑on leadership, you’ll play a central role in driving production and delivery excellence and shaping long‑term client success.

Who are you?

• You have 6+ years’ experience in the events industry, with extensive production and UK venue knowledge, with a focus on London.
• This role requires balancing commercial, creative production and project management responsibilities.
• You’re a people person. You use your well‑honed skills to know exactly what is going on in your portfolio, and you can predict and proactively manage the ever‑evolving needs of your clients and your team.
• You will be a figurehead and lead from the front in the project management department, overseeing the delivery of some of our largest and most complex projects.
• You’re an experienced event professional; you’ve faced most challenges, and you’re not fazed by those you’ve yet to face.
• You’re a natural line manager. You know and understand that your success and your team's success are intrinsically linked.
• You’re cool, calm and collected. You’re the person people come to for answers, and you leave them feeling confident and focused.
• You’re adept at training, mentoring, and upskilling more junior team members. You’re patient and a good teacher.
• You have extensive client‑facing experience and have managed and developed multiple large accounts.
• You have excellent attention to detail and extensive experience in event production.
• You are passionate about creating a wonderful employee experience and actively collaborate with other teams to create harmony and share best practices.
• You enjoy pitching for new business and are adept at managing a pitch team including designers and production.
• You are experienced in interrogating briefs, providing strategic recommendations, writing tight creative briefs that push boundaries, and pulling together innovative pitch proposals.
• You can confidently communicate with stakeholders of all levels, and you don’t leave people wondering what’s going on. Open communication is at the heart of your working style.
• You’re happy to share ideas for new initiatives and ways of working cross‑departmentally, and equally happy to hear other people’s ideas.
• You champion process and lead by example so that others are inspired to follow suit.
• You are always professional, leading by example. Colleagues should look up to and be inspired by you.
• Sustainability matters to you. We’ve committed to our 2030 Pledge, and we’ll expect you to come on that journey with us.

Day-to-day responsibilities

• Spearhead the end‑to‑end process of delivery of our production work. Taking client briefs and leading on responses, running pre‑production processes and delivering on site.
• Work in collaboration with Design, Technical, Scenic, Floral, Warehouse, Operations and Logistics teams to ensure all project requirements are tracked and run seamlessly.
• Shape briefs for internal teams to ensure our clients’ needs are met; source and brief 3rd‑party suppliers where necessary.
• Produce responses to clients, either creative proposals or quotations.
• Attend site visits and guide clients and internal teams with your production expertise.
• Run production meetings, ultimately owning the detail and being accountable for the delivery of your projects.
• Work alongside technical and scenic project managers to ensure on‑site teams are fully briefed.
• Be the client’s main point of contact throughout the delivery on site.

Commercial

• Ensure budgets are competitive and commercially sound – offering excellent value to clients whilst meeting internal targets.
• Report regularly to the Director of Events on revenue, profit, conversion rates and other key metrics against targets for you and your team.
• Drive relationships with venues within your portfolio alongside the Partnerships team to secure a healthy pipeline of work.
• Ensure all projects are reconciled accurately and promptly.
• Reconcile project costs, allocate them in R2, and communicate any additional charges to the client and relevant stakeholders in a timely manner.

Departmental leadership and client management

• Build strong relationships with existing clients, working with the Growth team to map out strategic account plans to stimulate growth.
• Support the Director of Events in managing incoming projects, ensuring they’re qualified and assigned within your team appropriately.
• Respond to larger RFPs and provide robust responses to pitches and proposals.
• Manage the workload of your team, identifying where and when additional support may be required.
• Manage your portfolio pipeline – your finger is on the pulse, and you’ve got an idea what’s happening with each and every one of your and your team’s projects.
• Gather client feedback actively and work with the Director of Events and your team to troubleshoot issues, using learnings to shape future processes.

Team & Line Management Responsibilities

• Spend time with your team reviewing decks, drawings, plans, proposals, and generally being their “go‑to” for any professional or personal questions.
• Collaborate with other internal departments.
• Hold regular 1‑2‑1s and open dialogue, ensuring your reports feel supported and have clear understandings of roles, responsibilities and measures of success.
• Follow internal people processes such as probation reviews and annual appraisals, ensuring timely responses and engagement in internal surveys.
• Be an active and engaged member of the Line Manager community, attend Line Manager meetings and forums, keep a close eye on team channels to stay informed of people team updates and cascade messages to reports.
• Engage in recruitment for hiring within your team, acting as Hiring Manager where appropriate and following standard processes.
• Lead onboarding of new team members and collaborate with the People Team to ensure learning plans, required training and support structures are in place.
• Take an active interest in team health and wellbeing, monitor workload and reach out to the People Team for support where needed.
• Manage any issues with performance or conduct.
• Live our values and lead by example.

Process & Governance

• Work with the Operations Director to ensure health and safety processes are complied with. Champion RAMS and HSE and ensure none of it gets dropped when we are busy.
• Work closely with the People Team to champion our people processes within the Account Management team.