Account Manager

Make the extraordinary, everlasting — with us. At Event Concept, we craft extraordinary experiences that leave a lasting impression, not just for our clients, but for our people too. We blend the big ideas of a creative agency with the meticulous execution of a production company, bringing bold, imaginative events to life. We’re collaborative, down-to-earth, and serious about delivering quality, all while finding time for lightness and fun. If you’re someone who’s curious, adaptable and excited to do meaningful work with a team that’s got your back, we’d love to hear from you.

About the Role

We’re looking for an Account Manager to join our team. Reporting into the Account Director (AD), you’ll play a key role in supporting driving client growth and retention, and new business development. This is not a delivery role but one rooted in building and maintaining strong client relationships, driving retention, and supporting with converting new business opportunities.

You’ll Thrive Here If …

• You’ve delivered live events and brand experiences and are now excited to focus more on building client relationships, identifying opportunities, and helping shape winning pitches.
• You enjoy pitching and thrive on the buzz of new business and aren’t afraid to help out wherever necessary when it comes to pitching.
• You are curious about client objectives and KPIs, and with guidance are looking to build your strategic mindset.
• You’ve had proven success growing key accounts and can spot and unlock potential in both new and existing clients.
• You are a relationship builder who builds trust quickly and is energised by client conversations and long‑term partnerships.
• You are comfortable with guidance, leading Creative, Content, Project and Production teams to bring ideas to life, remembering what we are trying to achieve for our clients.
• You are solutions‑focused and resilient, calmly navigating challenges while maintaining a positive, professional approach.
• You have a genuine passion for the world of live events, ideally with the majority of your experience across B2B (e.g. conferences, internal comms) and some B2C (e.g. brand activations and experiences).
• You don’t have to tick every box, we care just as much about curiosity, adaptability and a growth mindset as we do experience on paper.

What You’ll Be Doing

• Client management & new business development
• Be one of the main contacts for our clients, developing strong, trusted relationships.
• Fully understand client brands, businesses, and ambitions to ensure we are delivering with relevance and impact.
• Help the SAD and Client Director (CD) to build account development plans to identify and unlock opportunities for further projects, experiences, or campaigns.
• Maintain regular contact with clients, through meetings, calls, and written communication to ensure alignment and satisfaction.
• Identify opportunities for organic growth and support the SAD and CD in any new business activity where needed (e.g. attending pitches or building relationships).
• Support with pitch deck creation, including research and information gathering such as costs, feasibility of ideas and location research.
• Be confident in presenting ideas to clients, with SAD and CD support.
• Support the AD with administrative tasks where required.
• Collaborate with internal teams to ensure projects are delivered flawlessly — on strategy, on brand, on time, and on budget.
• Participate in kick‑off meetings, briefings, and creative reviews to ensure alignment with client expectations.
• Ensure all communications and documentation are client‑ready, well‑written, and presented to the highest standard.
• Support onsite at events, acting as the client’s advocate and ensuring delivery meets expectations.
• Monitor project budgets alongside the Projects Team, ensuring profitability and managing any scope changes with the client.

• Maintain an understanding of commercial targets and contribute to account profitability.
• Identify and flag opportunities to increase revenue within existing accounts.
• Ensure accurate reporting on account status, revenue forecasts, and margins.

• Work closely with the AD to align on client strategies and account development opportunities.
• Collaborate effectively with the internal creative, projects, and production teams to drive quality outcomes.
• Ensure adherence to internal processes, including timesheets, expenses, and health & safety protocols when onsite.

What It’s Like at EC

At EC, we’re a team of doers, dreamers, and down‑to‑earth collaborators. We thrive on creativity, care deeply about the details, and always have each other’s backs. With hybrid working, generous time off, wellbeing support, and a culture that champions your voice, your growth, and your whole self — it’s more than just a job. It’s a place to thrive.