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- Tasks: Resolve helpdesk tickets and ensure smooth IT operations across UK offices.
- Company: Dynamic tech company offering a hybrid work environment.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting role with potential travel and hands-on experience in IT support.
- Why this job: Join a team where your tech skills make a real difference every day.
- Qualifications: Technical expertise in Microsoft Windows, VMWare, and troubleshooting skills.
The predicted salary is between 26000 - 27000 £ per year.
IT Helpdesk Engineer - Albans / Hybrid. Monday to Friday 3 office days, 2 days wfh. £26,000 - £27,000.
The role is to be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services for my clients' network of offices across the UK (occasional travel to these offices).
The role requires technical expertise in:
- Microsoft Windows
- VMWare
- Omnissa Horizon
- Microsoft 365
Key responsibilities include:
- Providing technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution.
- System administration, including Office 365, Azure, Active Directory, and Group policies.
- Performing routine system administration tasks including updates, backups, and monitoring.
- Administering Omnissa Horizon environment and troubleshooting issues related to virtual desktop access.
- Assisting in the management of legal case management tools (such as Partner 4 Windows) where applicable.
- Preparing and deploying new hardware such as laptops and phones to staff.
- Conducting periodical visits to our UK offices for maintenance and rollout of new hardware/software.
Additional requirements:
- Proficiency in Windows Server environments.
- Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint).
- Experience with Omnissa Horizon or similar remote desktop solutions.
- Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting.
- Familiarity with networking and network management, WAN, LAN, and VPN.
Microsoft Certified: Windows Server, VMWare Certified are advantageous but not required.
IT Support Engineer (Urgent) in St Albans employer: EC Appointments Ltd
Contact Detail:
EC Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Urgent) in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know someone who knows someone, and a friendly chat can lead to opportunities you might not find online.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We recommend role-playing with a friend or using mock interviews to get comfortable with troubleshooting questions and technical explanations.
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or a GitHub account, make sure to highlight them during interviews. We love seeing practical examples of your work and how you tackle real-world problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace IT Support Engineer (Urgent) in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Windows, VMWare, and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your previous experiences have prepared you for this role. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills: In your application, mention specific tools and technologies you’ve worked with, like Omnissa Horizon or Azure. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at EC Appointments Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Windows, VMWare, and Office 365. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you’re not just familiar with the tools but can effectively use them in real situations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled helpdesk tickets or system administration tasks in the past. Think about times when you had to think on your feet or troubleshoot under pressure. This will demonstrate your ability to handle the fast-paced environment of IT support.
✨Familiarise Yourself with the Company’s Environment
Do a bit of research on the company’s IT infrastructure and any tools they use, like Omnissa Horizon or legal case management software. Showing that you understand their specific needs will set you apart from other candidates and highlight your proactive approach.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team dynamics. Inquire about the types of issues the helpdesk typically faces or how the team collaborates during hardware rollouts. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.