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- Tasks: Resolve helpdesk tickets and ensure smooth IT operations across UK offices.
- Company: Dynamic tech company offering a hybrid work environment.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting role with potential travel and hands-on experience in IT support.
- Why this job: Join a team where your tech skills make a real difference every day.
- Qualifications: Technical expertise in Microsoft Windows, VMWare, and troubleshooting skills required.
The predicted salary is between 26000 - 27000 £ per year.
IT Helpdesk Engineer - Albans / Hybrid. Monday to Friday 3 office days, 2 days wfh. £26,000 - £27,000.
The role is to be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services for my clients' network of offices across the UK (occasional travel to these offices).
The role requires technical expertise in:
- Microsoft Windows
- VMWare
- Omnissa Horizon
- Microsoft 365
Key responsibilities include:
- Providing technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution.
- System administration, including Office 365, Azure, Active Directory, and Group policies.
- Performing routine system administration tasks including updates, backups, and monitoring.
- Administering Omnissa Horizon environment and troubleshooting issues related to virtual desktop access.
- Assisting in the management of legal case management tools (such as Partner 4 Windows) where applicable.
- Preparing and deploying new hardware such as laptops and phones to staff.
- Conducting periodical visits to our UK offices for maintenance and rollout of new hardware/software.
Additional requirements:
- Proficiency in Windows Server environments.
- Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint).
- Experience with Omnissa Horizon or similar remote desktop solutions.
- Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting.
- Familiarity with networking and network management, WAN, LAN, and VPN.
Microsoft Certified: Windows Server, VMWare Certified are advantageous but not required.
IT Support Engineer - Immediate Start in St Albans employer: EC Appointments Ltd
Contact Detail:
EC Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Immediate Start in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Research common IT support interview questions and practice your responses. Be ready to showcase your troubleshooting skills and technical knowledge, especially around Microsoft Windows and Office 365.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your expertise in system administration and helpdesk support.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your experience with VMWare and Omnissa Horizon in your application.
We think you need these skills to ace IT Support Engineer - Immediate Start in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Windows, VMWare, and Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Engineer role. Share specific examples of how you've resolved helpdesk tickets or managed system administration tasks in the past.
Show Off Your Troubleshooting Skills: In your application, mention any experiences where you’ve successfully troubleshot laptops, printers, or peripherals. We love seeing candidates who can think on their feet and solve problems efficiently!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our team.
How to prepare for a job interview at EC Appointments Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Windows, VMWare, and Microsoft 365. Be ready to discuss your troubleshooting experiences with laptops, printers, and peripherals, as these are key areas they'll want to explore.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved helpdesk tickets in the past. Think about specific challenges you faced and how you tackled them. This will demonstrate your ability to provide timely and accurate support, which is crucial for the role.
✨Familiarise Yourself with System Administration
Since the role involves system administration tasks, be ready to talk about your experience with Office 365, Azure, and Active Directory. Highlight any routine tasks you've performed, like updates and backups, to show you're comfortable with these responsibilities.
✨Be Ready for a Practical Test
Some interviews may include a practical component where you'll need to troubleshoot a scenario or perform a task. Brush up on your skills with Omnissa Horizon and other remote desktop solutions, as well as networking concepts like WAN, LAN, and VPN.