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- Tasks: Resolve helpdesk tickets and ensure smooth IT operations for clients across the UK.
- Company: Join a growing team in a dynamic IT environment with hybrid work options.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting chance to travel to various UK offices and expand your IT knowledge.
- Why this job: Make a real difference by supporting users and enhancing IT services.
- Qualifications: Technical expertise in Windows, Office 365, and troubleshooting skills required.
The predicted salary is between 26000 - 27000 £ per year.
St. Albans / Hybrid. Monday to Friday 3 office days, 2 days wfh. £26,000 - £27,000. Great role in expanding team. The role is to be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services for my clients network of offices across the UK (occasional travel to these offices).
The role requires technical expertise in Microsoft Windows, VMWare, Omnissa Horizon and Microsoft 365, as well as experience in troubleshooting laptops, printers, and peripherals.
Responsibilities include:
- Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution.
- System administration, including Office 365, Azure, Active Directory, Group policies.
- Perform routine system administration tasks including updates, backups, and monitoring.
- Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access.
- Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities.
- Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable.
- Document processes, procedures, and resolutions in the company's knowledge base.
- Prepare and deploy new hardware such as laptops and phones to staff.
- Periodical visits to our UK offices for maintenance and rollout of new hardware/software.
Required Skills & Qualifications:
- Proficiency in Windows Server environments.
- Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint).
- Experience with Omnissa Horizon or similar remote desktop solutions.
- Experience with managing cloud-based VoIP systems.
- Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting.
- Familiarity with networking and network management, WAN, LAN and VPN.
- Excellent problem-solving and customer service skills.
- Ability to work effectively with third-party suppliers and manage escalations.
- Experience with MDM solutions such as Intune.
- Strong verbal and written communication skills.
- Be a security minded individual, ensuring that security protocols are followed.
- Relevant certifications (e.g., Microsoft Certified: Windows Server, VMWare Certified) are advantageous but not required.
For more information and to apply please send your CV.
IT Helpdesk Engineer in St Albans employer: EC Appointments Ltd
Contact Detail:
EC Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Engineer in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT helpdesk scenarios. Think about how you'd troubleshoot specific issues or handle difficult customers. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can demonstrate your technical expertise and past projects. This is a great way to stand out from the crowd and give potential employers a taste of what you can do.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right roles and submit your application. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Helpdesk Engineer in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Engineer role. Highlight your experience with Microsoft Windows, VMWare, and Microsoft 365, as well as any troubleshooting skills you have. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you've used them! Give examples of how you've resolved helpdesk tickets or managed system administration tasks. This helps us understand your hands-on experience and problem-solving abilities.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a straightforward approach that highlights your qualifications without unnecessary fluff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at EC Appointments Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Windows, VMWare, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved helpdesk tickets or dealt with tricky IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its IT infrastructure. Understanding their operations and any recent news can help you tailor your responses and show genuine interest in the role.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the tools they use, or their approach to IT challenges. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.